Identity Theft
Connexus has many safeguards in place to protect our members against identity theft. However, the last defense between you and an identity thief is in knowing what to do if you're ever asked to provide personal, confidential information.
Important: If you are ever contacted via phone or email and asked for your credit or debit card number, PIN or 3-digit security code, do not give it out. Connexus will never call asking for this information. In addition, please see below for more information about how our card providers, Elan and Shazam, approach customer service calls.
Credit Cards
Our card provider, Elan, will identify themselves as Card Member Services. They will never ask for your card number, expiration date or CVC (security) code.
They will:
- Verify your street address.
- Verify the last four digits of your Social Security Number.
They may:
- Ask for the last four digits of your card number.
- Ask to verify the amount of your last transaction or payment.
If you are uncomfortable with the call, please hang up and call them back on the 800 number of the back of your card.
FastCash & Check Card
Our card provider, Shazam, will ask you to verify your street address. They will never ask for your card number, expiration date or CVC code.
If you think your Connexus accounts or cards have been compromised in any way, please contact us at 800-845-5025.
