COVID-19Connexus CU2021-02-24T09:54:42-06:00

Member Resource Center

Read below for COVID-19 Updates and Information

As coronavirus (COVID-19) continues to have an impact throughout the world, we are taking steps to protect our members and employees. Any updates that may affect you will be communicated below.

Member Matters

The Latest From the Connexus Pandemic Response Team

To protect our members and staff, we have postponed all non-essential business travel and events, assessed staffing needs, instructed employees to adhere to social distancing whenever feasible, and shared health and wellness guidance from the CDC. Strict policies are also in place to address any workplace illnesses.

Digital Banking

How to Access Your Money While Branches Are Closed

As a member, you have free, 24/7 access to Digital Banking, which allows you to make payments, transfer money, deposit checks, send secure messages, and more. See more features.

You can access Digital Banking online or by downloading the Connexus Credit Union App on the App Store or Google Play. Learn more about using Digital Banking.

Member Services

See Information About Contact Hours, Branches, and ATMs

Contact Center Hours: Our Member Contact Center is available Monday-Saturday by calling 800.845.5025, emailing info@connexuscu.org, or starting an online chat.

Branch Hours: Our Weston, WI branch is temporarily closed. All other Connexus branch drive-thru locations will remain open. All branch lobbies will remain closed to the public until further notice.

ATM Access: If you need cash, you have access to a network of over 54,000 fee-free ATMs throughout the U.S. Find an in-network ATM near you.

Member Assistance Program

How We Can Help With Financial Hardship

Loan Payment Deferral Request:

We understand you may have concerns about making your loan payments. We have member service representatives ready to review your situation and determine if you are eligible for a loan deferral/extension.

To request a deferral or extension, please call us at 800.845.5025.

Our Member Contact Center is available:

Monday: 6 AM – 9 PM CT

Tuesday: 6 AM – 9 PM CT

Wednesday: 6 AM – 9 PM CT

Thursday: 9 AM – 9 PM CT

Friday: 6 AM – 9 PM CT

Saturday: 8 AM – 1 PM CT

Member Relief Loan:

If you have experienced disruptions to your employment and income due to COVID-19, you may be eligible for a loan of up
to $5,000 with a fixed rate as low as 3.49% APR¹. Plus, we’re also offering no payment for the first 90
days². Apply online with promo code RELIEF to qualify.

Apply Now

Security Tips

What to Know About Potential Scams

Criminals are using the growing pandemic as an opportunity to scam members. There are reports of emails claiming to be from the Center for Disease Control and Prevention (CDC) or the World Health Organization (WHO), directing recipients to harmful websites. Here are ways to protect yourself.

How to Secure Your Smartphone

With so much identity theft in the news, you've hopefully taken steps to secure your home computer. Have you done the same for your smartphone? Odds are you haven’t.

How to Spot a Phishing Email

Phishing emails are the most common online cyber threat, so we’re going to give you the information you need to stay safe.

Your Guide to Personal Cybersecurity

In today’s world, protecting your data is more important than ever. We want you to stay safe. To help you out, we broke it down by medium. Here’s what you need to know.

FAQs: You Asked. We Answered

How can I deposit a check if Connexus branches are closed?Connexus CU2020-04-13T13:36:12-05:00

How can I deposit a check if Connexus branches are closed?

You can use the free Mobile Deposit feature within Connexus Digital Banking, our branch drive-thrus, or visit Shared Branching locations. Find a Shared Branch here.

What can I do if I am experiencing financial difficulties?Connexus CU2020-04-03T09:32:46-05:00

What can I do if I am experiencing financial difficulties?

As your credit union, we are ready to help you if you’re experiencing financial difficulties. If you have questions or need assistance, please call us at 800.845.5025.

Is there any reason to be concerned with the financial stability of Connexus?Connexus CU2020-03-25T12:22:16-05:00

Is there any reason to be concerned with the financial stability of Connexus?

Rest assured, your money is safe with us. Your deposits are federally insured for up to $250,000 by the National Credit Union Administration, which remains fully funded and secure. Connexus was also recognized in 2020 by Bankrate and The Balance for being one of the nation’s best credit unions, along with a 5-star rating from BauerFinancial.

Can I access my safe deposit box?Connexus CU2020-06-15T07:52:33-05:00

Can I access my safe deposit box?

Yes, you can access your safe deposit box by appointment only. To schedule an appointment, please call us at 800.845.5025. Strict health and safety guidelines must be followed upon your arrival. More details will be provided when you schedule your appointment.

How can I sign, submit, or receive documents when the branches are closed?Connexus CU2020-03-25T12:19:26-05:00

How can I sign, submit, or receive documents when the branches are closed?

Depending on the document, you are able to use our online tool DocuSign, mail, fax, secure email, or drop it off at a branch drive-thru.

Are other credit unions still accepting Shared Branching transactions?Connexus CU2020-03-25T12:17:56-05:00

Are other credit unions still accepting Shared Branching transactions?

Each Shared Branching credit union may vary. To find out whether Shared Branches are open, visit the network locator or contact the branch directly for more information.

Who do I contact if I have questions about my loans or accounts?Matt Rainville2020-03-18T11:58:08-05:00

Who do I contact if I have questions about my loans or accounts?

For any questions or concerns, please contact us by calling 800.845.5025, starting an online chat at ConnexusCU.org, or using the Message Center in Digital Banking.

Which ATMs are accessible?Matt Rainville2020-03-26T15:40:28-05:00

Which ATMs are accessible?

Connexus ATMs located inside non-public facilities are not accessible at this time. To find an accessible, free ATM near you, view our Branch & ATM Locations.

FAQs: Economic Impact Payment

The “Get My Payment” tool on the IRS website shows my payment has processed. Why do I not see it deposited in my Connexus account?Connexus CU2021-01-05T15:35:55-06:00

The “Get My Payment” tool on the IRS website shows my payment has processed. Why do I not see it deposited in my Connexus account?

Connexus has learned that the IRS made an error in the issuance of 15-20 million Economic Impact Payments (EIPs). As a result, while the IRS “Get My Payment” tool may show your payment has processed, it may not have been deposited into your Connexus account. The best course of action at this time is to contact your tax preparer to learn if the IRS erroneously sent them your payment.

What is an Economic Impact Payment and how might it affect me?Matt Rainville2020-12-31T08:42:36-06:00

What is an Economic Impact Payment and how might it affect me?

On Dec. 29, 2020, the Internal Revenue Service (IRS) and the Treasury Department began delivering a second round of Economic Impact Payments to millions of Americans as part of the Coronavirus Response and Relief Supplemental Appropriations Act of 2021. These payments are designed to provide support to citizens facing financial hardship due to the COVID crisis in the U.S., and are a follow-up to the first round of payments sent back in April under the Coronavirus Aid, Relief, and Economic Security Act of 2020, also known as the CARES Act.

Am I eligible to receive a second Economic Impact Payment? If so, how much will I receive?Matt Rainville2020-12-31T08:50:50-06:00

Am I eligible to receive a second Economic Impact Payment? If so, how much will I receive?

Connexus does not have access to information about your eligibility for an Economic Impact Payment. However, according to the IRS, “Generally, U.S. citizens and resident aliens who are not eligible to be claimed as a

dependent on someone else’s income tax return are eligible for this second payment.” For more information about your eligibility and the amount you may receive, please review the FAQs provided by the IRS here.

If eligible, will my second Economic Impact Payment be directly deposited into my Connexus account?Matt Rainville2020-12-31T08:48:03-06:00

If eligible, will my second Economic Impact Payment be directly deposited into my Connexus account?

The IRS will use the data already in its system to send the second payments. Taxpayers with direct deposit information on file will receive their payment via direct deposit into the account they have on file. Therefore, if your Connexus account is the account you have on file with the IRS (into which you have previously received your tax refunds), you should expect to see your second payment deposited directly into your Connexus account.

Those without current direct deposit information on file with the IRS will receive their payment as a check or debit card in the mail.

What is the status of my Economic Impact Payment and when can I expect it to arrive?Matt Rainville2020-12-31T08:49:58-06:00

What is the status of my Economic Impact Payment and when can I expect it to arrive?

The IRS and Treasury Department began delivering the second round of payments on Dec. 29, 2020. Connexus does not have access to the status of your payment until it is deposited into your account. However, you can check the status of both your first and second payments by using the IRS Get My Payment tool. The tool is currently being updated with new information, but the IRS anticipates it will be live again and available for use by taxpayers the first week of January.

Disclosures

¹To qualify for a Member Relief Loan, member must provide proof of 2020 income and enter promotion code RELIEF. Offer is exclusive to existing members of Connexus Credit Union with established accounts. Rates are effective as of 4/8/2020 and are subject to change. Individual rates and terms may vary based on credit requirements. Maximum term is 5 years. Maximum loan amount is $5,000. Borrow $5,000 for 5 years as 3.49% APR with monthly payments of $90.94. Not valid on tuition expenses and interest is not tax deductible. Loans currently financed with Connexus Credit Union are not eligible. Offer subject to change or termination.

²Interest begins accruing upon disbursal of loan. Deferred payment available upon credit approval. Some restrictions apply. Deferred payments may not exceed 90 days.

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