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  • COVID-192021-04-01T11:26:24-05:00

    Member Resource Center

    Read below for COVID-19 Updates and Information

    As coronavirus (COVID-19) continues to have an impact throughout the world, we are taking steps to protect our members and employees. Any updates that may affect you will be communicated below.

    Member Matters

    The Latest From the Connexus Pandemic Response Team

    To protect our members and staff, we have postponed all non-essential business travel and events, assessed staffing needs, instructed employees to adhere to social distancing whenever feasible, and shared health and wellness guidance from the CDC. Strict policies are also in place to address any workplace illnesses.

    A Third Round of Stimulus Checks: What You Need to Know

    The American Rescue Plan Act was signed on March 11th, 2021 meaning that eligible Americans will see a third round of stimulus payments. This third economic impact payment (EIP) is worth up to $1,400 for eligible individuals and their dependents. Like the first two stimulus payments, the payments will be made primarily via direct deposit. If the IRS does not have an account on file for you, you will receive your payment via a paper check or pre-paid card.

    The IRS website has the most up-to-date information regarding the timing of these payments, but we expect them to start posting to accounts no earlier than March 17th, 2021. Like the last two rounds, those with direct deposit will likely see the payments sooner than those that receive their payments in the form of a check or card.

    To learn more about the timing of the stimulus payments or to track the status of your payment, please visit irs.gov/coronavirus/get-my-payment. You can also check out our most frequently asked questions regarding COVID Relief Economic Impact Payments.

    Visit the IRS website

    See our EIP FAQs

    Digital Banking

    How to Access Your Money While Branches Are Closed

    As a member, you have free, 24/7 access to Digital Banking, which allows you to make payments, transfer money, deposit checks, send secure messages, and more. See more features.

    You can access Digital Banking online or by downloading the Connexus Credit Union App on the App Store or Google Play. Learn more about using Digital Banking.

    Register Online

    Download on the App Store Get It on Google Play

    Member Services

    See Information About Contact Hours, Branches, and ATMs

    Contact Center Hours: Our Member Contact Center is available Monday-Saturday by calling 800.845.5025, emailing info@connexuscu.org, or starting an online chat.

    Branch Hours: Our Weston, WI branch is temporarily closed. All other Connexus branch drive-thru locations will remain open. All branch lobbies will remain closed to the public until further notice.

    ATM Access: If you need cash, you have access to a network of over 54,000 fee-free ATMs throughout the U.S. Find an in-network ATM near you.

    Member Assistance Program

    How We Can Help With Financial Hardship

    Loan Payment Deferral Request:

    We understand you may have concerns about making your loan payments. We have member service representatives ready to review your situation and determine if you are eligible for a loan deferral/extension.

    To request a deferral or extension, please call us at 800.845.5025.

    Our Member Contact Center is available:

    Monday: 6 AM – 9 PM CT
    Tuesday: 6 AM – 9 PM CT
    Wednesday: 6 AM – 9 PM CT
    Thursday: 9 AM – 9 PM CT
    Friday: 6 AM – 9 PM CT
    Saturday: 8 AM – 1 PM CT

    Member Relief Loan:

    If you have experienced disruptions to your employment and income due to COVID-19, you may be eligible for a loan of up
    to $5,000 with a fixed rate as low as 3.49% APR1. Plus, we’re also offering no payment for the first 90
    days2. Apply online with promo code RELIEF to qualify.

    Apply Now

    Security Tips

    What to Know About Potential Scams

    Criminals are using the growing pandemic as an opportunity to scam members. There are reports of emails claiming to be from the Center for Disease Control and Prevention (CDC) or the World Health Organization (WHO), directing recipients to harmful websites. Here are ways to protect yourself.

    How to Secure Your Smartphone

    With so much identity theft in the news, you've hopefully taken steps to secure your home computer. Have you done the same for your smartphone? Odds are you haven’t.

    How to Spot a Phishing Email

    Phishing emails are the most common online cyber threat, so we’re going to give you the information you need to stay safe.

    Your Guide to Personal Cybersecurity

    In today’s world, protecting your data is more important than ever. We want you to stay safe. To help you out, we broke it down by medium. Here’s what you need to know.

    FAQs: You Asked. We Answered

    How can I deposit a check if Connexus branches are closed?2020-04-13T13:36:12-05:00

    You can use the free Mobile Deposit feature within Connexus Digital Banking, our branch drive-thrus, or visit Shared Branching locations. Find a Shared Branch here.

    What can I do if I am experiencing financial difficulties?2020-04-03T09:32:46-05:00

    As your credit union, we are ready to help you if you’re experiencing financial difficulties. If you have questions or need assistance, please call us at 800.845.5025.

    Is there any reason to be concerned with the financial stability of Connexus?2020-03-25T12:22:16-05:00

    Rest assured, your money is safe with us. Your deposits are federally insured for up to $250,000 by the National Credit Union Administration, which remains fully funded and secure. Connexus was also recognized in 2020 by Bankrate and The Balance for being one of the nation’s best credit unions, along with a 5-star rating from BauerFinancial.

    Can I access my safe deposit box?2020-06-15T07:52:33-05:00

    Yes, you can access your safe deposit box by appointment only. To schedule an appointment, please call us at 800.845.5025. Strict health and safety guidelines must be followed upon your arrival. More details will be provided when you schedule your appointment.

    How can I sign, submit, or receive documents when the branches are closed?2020-03-25T12:19:26-05:00

    Depending on the document, you are able to use our online tool DocuSign, mail, fax, secure email, or drop it off at a branch drive-thru.

    Are other credit unions still accepting Shared Branching transactions?2020-03-25T12:17:56-05:00

    Each Shared Branching credit union may vary. To find out whether Shared Branches are open, visit the network locator or contact the branch directly for more information.

    Who do I contact if I have questions about my loans or accounts?2020-03-18T11:58:08-05:00

    For any questions or concerns, please contact us by calling 800.845.5025, starting an online chat at ConnexusCU.org, or using the Message Center in Digital Banking.

    Which ATMs are accessible?2020-03-26T15:40:28-05:00

    Connexus ATMs located inside non-public facilities are not accessible at this time. To find an accessible, free ATM near you, view our Branch & ATM Locations.

    FAQs: Economic Impact Payment

    What is the status of my Economic Impact Payment and when can I expect it to arrive?2021-04-01T15:39:39-05:00

    The IRS and Treasury Department will begin delivering the second round of payments no earlier than March 17th, 2021. Connexus does not have access to the status of your payment until it is deposited into your account. However, you can check the status of your payment by using the IRS Get My Payment tool.

    What is an Economic Impact Payment and how might it affect me?2021-03-12T19:07:28-06:00

    On or around March 17th, 2021, the Internal Revenue Service (IRS) and the Treasury Department will begin delivering a third round of Economic Impact Payments (EIP) to millions of Americans as part of the American Rescue Plan, signed on March 11th, 2021. These payments are designed to provide support to citizens facing financial hardship due to the COVID crisis in the U.S., and are a follow-up to the first and second round of payments sent in April 2020 and January 2021.

    Am I eligible to receive a second Economic Impact Payment? If so, how much will I receive?2021-03-12T19:10:01-06:00

    Connexus does not have access to information about your eligibility for an Economic Impact Payment. The stimulus bill relies on 2019 and 2020 tax returns to calculate eligibility/amounts for the third round of stimulus payments.

    Congress approved limits based on adjusted gross income (AGI) ranges. This means that individual taxpayers making less than the minimum threshold could get the full $1,400 stimulus payment, while those earning above the AGI threshold will get reduced payment amounts. Stimulus payments are fully phased out at higher incomes.

    For more information about your eligibility and the amount you may receive, please visit irs.gov/coronavirus/get-my-payment.

    If eligible, will my second Economic Impact Payment be directly deposited into my Connexus account?2021-03-12T19:11:58-06:00

    The IRS will use the data already in its system to send the payments. Taxpayers with direct deposit information on file with the IRS will receive their payment via direct deposit into that account. If your Connexus account is the account you have on file with the IRS (into which you have previously received your tax refunds), you should expect to see your payment deposited directly into your Connexus account no earlier than March 17th, 2021.

    Those without current direct deposit information on file with the IRS will receive their payment as a check or debit card in the mail.


    1To qualify for a Member Relief Loan, member must provide proof of 2020 income and enter promotion code RELIEF. Offer is exclusive to existing members of Connexus Credit Union with established accounts. Rates are effective as of 4/8/2020 and are subject to change. Individual rates and terms may vary based on credit requirements. Maximum term is 5 years. Maximum loan amount is $5,000. Borrow $5,000 for 5 years as 3.49% APR with monthly payments of $90.94. Not valid on tuition expenses and interest is not tax deductible. Loans currently financed with Connexus Credit Union are not eligible. Offer subject to change or termination.

    2Interest begins accruing upon disbursal of loan. Deferred payment available upon credit approval. Some restrictions apply. Deferred payments may not exceed 90 days.

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