Member Resource Center
Read below for COVID-19 Updates and Information
As coronavirus (COVID-19) continues to have an impact throughout the world, we are taking steps to protect our members and employees. Any updates that may affect you will be communicated below.
Select Branch Lobbies Now Open
We’re thrilled to announce the reopening of four Connexus branch lobbies on June 7! Please read on to learn about our updated branch hours and the new health and safety measures we will have in place to ensure a safe and comfortable experience for our employees, members, and branch visitors.
New Branch Lobby and Drive-Thru Hours
On June 7, four of our branch lobby locations will reopen:
- Pine Ridge Branch: 2600 Pine Ridge Blvd, Wausau, WI
- Second Avenue Branch: 610 N 2nd Ave, Wausau, WI
- Stevens Point Branch: 3316 Business Park Dr, Stevens Point, WI
- Brooklyn Center Branch: 5825 Xerxes Ave N, Brooklyn Center, MN
Please feel free to visit these branches during their new lobby and drive-thru hours listed below. At this time all other locations remain closed.
Drive-Thru Hours
| Monday | 8:00 AM – 5:30 PM CT |
|---|---|
| Tuesday | 8:00 AM – 5:30 PM CT |
| Wednesday | 8:00 AM – 5:30 PM CT |
| Thursday | 9:00 AM – 5:30 PM CT |
| Friday | 8:00 AM – 5:30 PM CT |
| Saturday | Closed |
Lobby Hours
| Monday | 8:30 AM – 5:00 PM CT |
|---|---|
| Tuesday | 8:30 AM – 5:00 PM CT |
| Wednesday | 8:30 AM – 5:00 PM CT |
| Thursday | 9:00 AM – 5:00 PM CT |
| Friday | 8:30 AM – 5:00 PM CT |
| Saturday | Closed |
Drive-Thru Hours
| Monday | 8:00 AM – 5:30 PM CT |
|---|---|
| Tuesday | 8:00 AM – 5:30 PM CT |
| Wednesday | 8:00 AM – 5:30 PM CT |
| Thursday | 9:00 AM – 5:30 PM CT |
| Friday | 8:00 AM – 5:30 PM CT |
| Saturday | 9:00 AM – 12:00 PM CT |
Lobby Hours
| Monday | 8:30 AM – 5:00 PM CT |
|---|---|
| Tuesday | 8:30 AM – 5:00 PM CT |
| Wednesday | 8:30 AM – 5:00 PM CT |
| Thursday | 9:00 AM – 5:00 PM CT |
| Friday | 8:30 AM – 5:00 PM CT |
| Saturday | Closed (Only Drive-Thru) |
Drive-Thru Hours
| Monday | 8:00 AM – 5:30 PM CT |
|---|---|
| Tuesday | 8:00 AM – 5:30 PM CT |
| Wednesday | 8:00 AM – 5:30 PM CT |
| Thursday | 9:00 AM – 5:30 PM CT |
| Friday | 8:00 AM – 5:30 PM CT |
| Saturday | Closed |
Lobby Hours
| Monday | 8:30 AM – 5:00 PM CT |
|---|---|
| Tuesday | 8:30 AM – 5:00 PM CT |
| Wednesday | 8:30 AM – 5:00 PM CT |
| Thursday | 9:00 AM – 5:00 PM CT |
| Friday | 8:30 AM – 5:00 PM CT |
| Saturday | Closed |
Drive Thru Hours
| Monday | 9:00 AM – 5:00 PM CT |
|---|---|
| Tuesday | 9:00 AM – 5:00 PM CT |
| Wednesday | 9:00 AM – 5:00 PM CT |
| Thursday | 9:00 AM – 5:00 PM CT |
| Friday | 9:00 AM – 5:00 PM CT |
| Saturday | Closed |
Lobby Hours
| Monday | 9:00 AM – 5:00 PM CT |
|---|---|
| Tuesday | 9:00 AM – 5:00 PM CT |
| Wednesday | 9:00 AM – 5:00 PM CT |
| Thursday | 9:00 AM – 5:00 PM CT |
| Friday | 9:00 AM – 5:00 PM CT |
| Saturday | Closed |
Drive Thru Hours
| Monday | 7:30 AM – 5:30 PM CT |
|---|---|
| Tuesday | 7:30 AM – 5:30 PM CT |
| Wednesday | 7:30 AM – 5:30 PM CT |
| Thursday | 9:00 AM – 5:30 PM CT |
| Friday | 7:30 AM – 5:30 PM CT |
| Saturday | Closed |
Lobby Hours
Lobby remains closed for remodeling until late summer.
New Member Contact Center Hours Effective June 7
In addition to new hours at our branches, our Member Contact Center (MCC) will operate during the following new hours, effective June 7:
| Monday | 7:00 AM – 7:00 PM CT |
|---|---|
| Tuesday | 7:00 AM – 7:00 PM CT |
| Wednesday | 7:00 AM – 7:00 PM CT |
| Thursday | 9:00 AM – 7:00 PM CT |
| Friday | 7:00 AM – 7:00 PM CT |
| Saturday | 8:00 AM – 1:00 PM CT |
New Health & Safety Measures in Branch Lobbies
To ensure a safe and comfortable experience for our members and employees, we look forward to welcoming you back with the following enhanced health and safety features in place:
Connexus employees, members, and other visitors who have not been fully vaccinated will be required to wear face masks inside all of our branch lobbies.
Signage, arrows, floor dots, and physical barriers will be posted to promote social distancing.
Connexus employees will routinely use hand sanitizer, and we encourage members and all branch visitors to use sanitizer upon entering and exiting our branches.
We ask that members who exhibit any symptoms use Digital Banking or our drive-thrus in lieu of visiting our branch lobbies until they feel well.
We look forward to serving you in our lobbies again soon. Thank you for patience, loyalty, and patronage as we work to serve you better!
Digital Banking
Manage your account 24/7. Anytime. Anywhere.
As a member, you have free, 24/7 access to Digital Banking, which allows you to make payments, transfer money, deposit checks, send secure messages, and more. See more features.
You can access Digital Banking online or by downloading the Connexus Credit Union App on the App Store or Google Play. Learn more about using Digital Banking.
Member Relief Loan
If you’ve experienced disruptions to your employment and income due to COVID-19, you may be eligible for a loan of up to $5,000 with a fixed rate of 3.49% APR1 and no payments for 90 days upon request2. Apply online with promo code RELIEF to see if you qualify.
Security Tips
What to Know About Potential Scams
Criminals are using the growing pandemic as an opportunity to scam members. There are reports of emails claiming to be from the Center for Disease Control and Prevention (CDC) or the World Health Organization (WHO), directing recipients to harmful websites. Here are ways to protect yourself.
How to Secure Your Smartphone
With so much identity theft in the news, you've hopefully taken steps to secure your home computer. Have you done the same for your smartphone? Odds are you haven’t.
How to Spot a Phishing Email
Phishing emails are the most common online cyber threat, so we’re going to give you the information you need to stay safe.
Your Guide to Personal Cybersecurity
In today’s world, protecting your data is more important than ever. We want you to stay safe. To help you out, we broke it down by medium. Here’s what you need to know.
FAQs: You Asked. We Answered
You can use the free Mobile Deposit feature within Connexus Digital Banking, our branch drive-thrus, or visit Shared Branching locations. Find a Shared Branch here.
As your credit union, we are ready to help you if you’re experiencing financial difficulties. If you have questions or need assistance, please call us at 800.845.5025.
Rest assured, your money is safe with us. Your deposits are federally insured for up to $250,000 by the National Credit Union Administration, which remains fully funded and secure. Connexus was also recognized in 2020 by Bankrate and The Balance for being one of the nation’s best credit unions, along with a 5-star rating from BauerFinancial.
Yes, you can access your safe deposit box by appointment only. To schedule an appointment, please call us at 800.845.5025. Strict health and safety guidelines must be followed upon your arrival. More details will be provided when you schedule your appointment.
Depending on the document, you are able to use our online tool DocuSign, mail, fax, secure email, or drop it off at a branch drive-thru.
Each Shared Branching credit union may vary. To find out whether Shared Branches are open, visit the network locator or contact the branch directly for more information.
For any questions or concerns, please contact us by calling 800.845.5025, starting an online chat at ConnexusCU.org, or using the Message Center in Digital Banking.
Connexus ATMs located inside non-public facilities are not accessible at this time. To find an accessible, free ATM near you, view our Branch & ATM Locations.
Disclosures
1To qualify for a Member Relief Loan, member must provide proof of 2020 income and enter promotion code RELIEF. Offer is exclusive to existing members of Connexus Credit Union with established accounts. Rates are effective as of 4/8/2020 and are subject to change. Individual rates and terms may vary based on credit requirements. Maximum term is 5 years. Maximum loan amount is $5,000. Borrow $5,000 for 5 years as 3.49% APR with monthly payments of $90.94. Not valid on tuition expenses and interest is not tax deductible. Loans currently financed with Connexus Credit Union are not eligible. Offer subject to change or termination.
2Interest begins accruing upon disbursal of loan. Deferred payment available upon credit approval. Some restrictions apply. Deferred payments may not exceed 90 days.
Federally Insured by NCUA