It's official — you're a Connexus member! We can't wait to help you experience the many benefits of membership and to become stronger together with our shared values.
Please take a moment to enjoy this special welcome video created just for you by our Connexus team.
You will see product and service changes explained throughout the Member Resource Guide. Some of the general membership changes to note can be found on page 6. In addition to a broader selection of loan and deposit products, there will be several new features to take advantage of as a Connexus member listed on page 7.
By June 21, all existing Heritage members who joined on or before May 31, 2022 received a member letter by mail informing them of their new Connexus account information, including their new account number.
Please give us a call 800.845.5025, or stop by a branch after Aug.1 and we will provide you your account information.
Yes. Your Heritage checks will continue to be honored and processed through Aug. 1, 2023. As your check supply is depleted, you should order checks with your new Connexus routing number and Shared Draft Conversion (SDC) number. You can do so any time after July 15, 2022, by visiting a branch or calling 800.845.5025.
To activate your new Connexus Visa® debit card and create a PIN, follow one of the options below:
Option 1: Call the phone number provided on the sticker affixed to your new Connexus debit card. Note: Please call from the primary member’s phone number on record with your account.
Option 2: Starting on 8/1, you can register or log in to Digital Banking, and under tools, select “Manage Debit Card.” Follow the prompts to activate your card.
If you have not received your new Connexus Visa debit card or need assistance with activation, please contact us at 800.845.5025.
You should have received your new debit card in the mail. If you have not received your new Connexus Visa debit card or need assistance with activation, please contact us at 800.845.5025.
An email containing step-by-step instructions for registering will be sent to members on Aug. 1. More information on the transition to Connexus Digital Banking can be found in the Member Resource Guide on page 18.
If you are an active Bill Pay user and have made a payment as of June 1, 2022, your Bill Pay information will automatically transfer over to Connexus. We recommend that you write down your Bill Pay information prior to the transition so you can verify the information after Aug. 1. More information can be found in the Member Resource Guide on pages 18 and 19.
All direct deposits coming into Heritage will be automatically redirected to your Connexus accounts beginning Aug. 1, 2022. We strongly recommend that you provide your new account number and routing number to the direct deposit originator to ensure you receive your direct deposits without interruption. Connexus will notify the originator of the change when possible.
More information can be found in the Credit Card Conversion FAQs.
We take protecting our Members’ finances seriously. If your credit card has been lost or stolen, please call 800-449-7728. To dispute a charge on your credit card, please contact:
Please continue to use your current Heritage credit card, and watch for more information regarding upcoming changes. If you have questions or concerns in the meantime, please reach out to our Member Contact Center.
Please don’t hesitate to reach out to us – we’re happy to help!
Member Contact Center hours are listed on page 23 of the Member Resource Guide, and branch lobby and drive-thru hours can be found on the Connexus website.