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Connexus & Heritage Merger Resource page2022-08-02T11:21:04-05:00

Heritage Credit Union Merger Resources

Welcome! We’re so glad you’re here.

It's official — you're a Connexus member! We can't wait to help you experience the many benefits of membership and to become stronger together with our shared values.

Please take a moment to enjoy this special welcome video created just for you by our Connexus team.

Important Information

Member Resource Guide

Learn about enhanced online and mobile services, extensive product and service offerings, and the exceptional experiences available to you as a member of Connexus. Let's get started!

Answers to your important questions

General

What’s changing? What’s staying the same?2022-07-19T13:48:59-05:00

You will see product and service changes explained throughout the Member Resource Guide. Some of the general membership changes to note can be found on page 6. In addition to a broader selection of loan and deposit products, there will be several new features to take advantage of as a Connexus member listed on page 7.

Where do I find my account information?2022-07-19T13:49:04-05:00

By June 21, all existing Heritage members who joined on or before May 31, 2022 received a member letter by mail informing them of their new Connexus account information, including their new account number.

I haven’t received my Welcome Packet. What should I do?2022-07-19T13:49:08-05:00

Please give us a call 800.845.5025, or stop by a branch after Aug.1 and we will provide you your account information.

Are my Heritage checks still valid?2022-07-19T13:49:13-05:00

Yes. Your Heritage checks will continue to be honored and processed through Aug. 1, 2023. As your check supply is depleted, you should order checks with your new Connexus routing number and Shared Draft Conversion (SDC) number. You can do so any time after July 15, 2022, by visiting a branch or calling 800.845.5025.

How do I activate my new Connexus Visa® debit card?2022-07-29T15:32:43-05:00

To activate your new Connexus Visa® debit card and create a PIN, follow one of the options below:

Option 1: Call the phone number provided on the sticker affixed to your new Connexus debit card. Note: Please call from the primary member’s phone number on record with your account.

Option 2: Starting on 8/1, you can register or log in to Digital Banking, and under tools, select “Manage Debit Card.” Follow the prompts to activate your card.

If you have not received your new Connexus Visa debit card or need assistance with activation, please contact us at 800.845.5025.

I haven’t received my new Connexus Visa® debit card, what should I do?2022-07-29T15:34:10-05:00

You should have received your new debit card in the mail. If you have not received your new Connexus Visa debit card or need assistance with activation, please contact us at 800.845.5025.

Digital Banking

How do I register for Digital Banking?2022-07-19T13:48:50-05:00

An email containing step-by-step instructions for registering will be sent to members on Aug. 1. More information on the transition to Connexus Digital Banking can be found in the Member Resource Guide on page 18.

Will my Bill Pay information be transferred to Connexus?2022-07-19T13:48:46-05:00

If you are an active Bill Pay user and have made a payment as of June 1, 2022, your Bill Pay information will automatically transfer over to Connexus. We recommend that you write down your Bill Pay information prior to the transition so you can verify the information after Aug. 1. More information can be found in the Member Resource Guide on pages 18 and 19.

Do I need to switch my direct deposit to Connexus?2022-07-19T13:48:55-05:00

All direct deposits coming into Heritage will be automatically redirected to your Connexus accounts beginning Aug. 1, 2022. We strongly recommend that you provide your new account number and routing number to the direct deposit originator to ensure you receive your direct deposits without interruption. Connexus will notify the originator of the change when possible.

Credit Cards

Where can I learn more about my new credit card?2022-09-27T10:50:10-05:00

More information can be found in the Credit Card Conversion FAQs.

How do I report a lost/stolen credit card or unauthorized activity?2022-07-22T09:49:49-05:00

We take protecting our Members’ finances seriously. If your credit card has been lost or stolen, please call 800-449-7728. To dispute a charge on your credit card, please contact:

How do I make a payment on my HCU credit card?2022-08-02T11:18:46-05:00
FAQ - How do I make a payment on my HCU credit card?
Pay onlinePay via phone during business hoursPay via phone after business hoursPay via mail
Register online on the credit card payment website:Call our Member Contact Center toll-free:
(see hours here)
Call toll-free:Mail statement remittance stub with check made payable to:
ConnexusCU.org/hcu-cc800.845.5025866.820.4029Connexus Credit Union
PO Box 660493
Dallas, TX 75266-0493
FreeFree$5 feeCost of a stamp
Payment received instantlyPayment received instantlyPayment received instantlyPayment received in 7-10 business days
Will I receive a new credit card from Connexus?2022-07-19T13:48:40-05:00

Please continue to use your current Heritage credit card, and watch for more information regarding upcoming changes. If you have questions or concerns in the meantime, please reach out to our Member Contact Center.

Contact Us

Who do I contact if I need help?2022-08-09T16:07:14-05:00

Please don’t hesitate to reach out to us – we’re happy to help!

Member Contact Center hours are listed on page 23 of the Member Resource Guide, and branch lobby and drive-thru hours can be found on the Connexus website.

Important Information

Member Resource Guide

Learn about enhanced online and mobile services, extensive product and service offerings, and the exceptional experiences available to you as a member of Connexus. Let's get started!

Key dates to remember

MRG HCU Key Dates
DateWhat's Happening
6.20.22 – 7.1.22New Connexus debit cards arrive via mail
6.21.22New Connexus membership and account information arrives via mail
7.27.22Last day to edit Heritage Bill Pay payees or amounts
7.28.22Last day Digital Banking, external and internal transfers will process
7.30.22Heritage Online Banking, Mobile Banking, and 24-Hour Phone Teller no longer available as of 12:30 PM CT
7.30.22 – 8.1.22 at 12 PM CTHeritage and Connexus branches closed until 12 PM CT on 8.1.22
8.1.22Heritage debit cards to be deactivated at 7:59 AM CT and new Connexus debit cards can be used at 8 AM CT
8.1.22Register for Connexus Digital Banking by downloading the Connexus App from the App Store® or Google Play™ or by visiting ConnexusCU.org/Digital-Banking
8.1.23Transactions (like clearing a check) with Heritage account/routing #s no longer honored