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Connexus & Heritage Merger Resource page2022-05-19T10:46:32-05:00

Heritage Credit Union Merger Resources

Welcome! We’re so glad you’re here.

With careful consideration, enthusiastic support from leadership, and affirmative votes from members, we’re excited to extend our official welcome to Heritage Credit Union members and staff. Combining these two strong organizations will allow us to offer more: More for our members, more for our employees, and more for our communities.

heritage credit union logo

Answers to your important questions

This page will serve as a one-stop resource for important dates, news, and FAQs related to the Heritage and Connexus merger. Please check back often for updates.

What information was mailed to the Heritage Credit Union members in May?2022-05-16T15:24:40-05:00

Heritage members received Welcome Packet I on May 16-18. Included in the packet was an Important Account Information Booklet, Privacy Notice, Rate Sheet, Fee Schedule, Change in Terms Notice, Temporary Checking Truth-in-Savings Notice, and Privilege Pay FAQ.

Do I need to do anything to become a member of Connexus?2022-05-16T15:32:06-05:00

During the merger, all Heritage members will automatically become Connexus members.

Will my member number and account numbers change?2022-05-16T15:35:39-05:00

Yes, you will receive your new account number in a member mailing at the end of June along with a comprehensive Member Resource Guide.

When will I receive my new debit card?2022-05-16T15:38:23-05:00

You will receive your new debit card at the end of June, along with instructions on how to activate your new card. Please store your card in a safe place, it will be ready for use on August 1; your current Heritage Credit Union debit card will work until July 31.

When can I begin using Shared Branches and Connexus branches?2022-05-16T15:40:08-05:00

Connexus is part of a nationwide network that allows members to make select transactions in another participating credit union’s branch. As of August 1, as a Connexus member, you will have nationwide access to Shared Branch locations. Visit https://co-opcreditunions.org/locator to find a Shared Branch near you.

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A message from leadership

Paul

Boyd Gustke

Connexus Credit Union President & Chief Executive Officer

“We are honored and excited to combine our skilled employees and resources to deliver exceptional experiences to our new, collective membership today and into the future. The realization of many months of work, creating an organization that will be better together and positioned to make an impactful difference to the members and communities we serve, is an extremely rewarding proposition. We are very proud to welcome Heritage Credit Union members and employees to Connexus. Our cultures and values are so similar and well-aligned—an exciting and promising aspect that makes this new partnership a natural fit.”

Paul

Anita Rauch

Retired Heritage Credit Union President & Chief Executive Officer

“Thank you to all the members who shared their overwhelmingly positive support of the proposed partnership with Connexus Credit Union. I’m thrilled our members have voted to merge with Connexus. Our Board of Directors and Leadership Team continually search for opportunities to provide more to our members, our staff, and the communities. When this partnership was considered, we knew we could accomplish so much more than we would on our own, and now we look forward to providing lower fees and better rates, new opportunities for our staff, as well as innovative digital banking tools to meet members’ needs. In addition to the separate annual giving by Connexus Cares — Connexus Credit Union’s philanthropic program — a Heritage Credit Union Legacy Fund has been established as part of the merger. Over three years, Connexus will provide $1.75M to the communities we serve.”