This Privacy Notice (“Notice”) explains how Connexus Credit Union (collectively, “Connexus Credit Union,” “we,” “us,” or “our”) collects, uses, and discloses personal information. It also describes your privacy rights and how you can exercise those rights.
“Personal information” is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular resident or household.
This Notice does not apply to certain information that is subject to the Gramm-Leach-Bliley Act, the Fair Credit Reporting Act, and certain other state or federal privacy laws. The information that we collect about individuals who seek, apply for, or obtain our financial products and services for personal, family, or household purposes is subject to the terms and rights that are defined in our Privacy Policy. Similarly, this Notice does not apply to information we collect in the context of a person’s role as a job applicant, employee, or contractor.
Most of the information we have collected has been collected in the context of providing financial products and services, and is therefore not subject to state privacy laws. We also collect personal information relating to individuals in other contexts, including in connection with our marketing activities, our websites, and mobile applications.
We do not seek to collect, nor do we knowingly collect information from children under 13. We require a parent or legal guardian to apply on behalf of minors in order for the minor to be eligible to utilize our banking services.
The categories of personal information that we collect, use, and disclose will depend on our specific relationship and interactions with an individual. The categories of personal information we collect are described in the following table. The examples are provided for illustrative purposes only.
We collect personal information from the following sources:
Most of the information we use is in the context of providing financial products and services, and is therefore not subject to state privacy laws. We may use personal information relating to individuals for one or more of the following business purposes:
We disclose each of the above-listed categories of personal information for our business purposes listed above to one or more of the following categories of third parties:
We do not sell personal information to in a manner that we consider a sale. Your personal information is only shared with our service providers to provide banking services and carry out transactions subject to the Gramm-Leach-Bliley Act and the Fair Credit Reporting Act.
You may request that we disclose to you the following personal information covering the 12 months preceding your request:
You also have the right to request that we delete your personal information.
In some instances, we may decline to honor your request. For example, we may decline to honor your request if we cannot verify your identity or confirm that the personal information that we maintain relates to you, or if we cannot verify that you have the authority to make a request on behalf of another individual. In other instances, we may decline to honor your request where an exception applies, such as where the Notice of personal information would adversely affect the rights and freedoms of another consumer or where the personal information that we maintain about you is not subject to state privacy laws. Nonetheless, you have the right to be free from unlawful discrimination for exercising your rights.
If you would like to exercise the rights described above, please submit your request by:
Once we receive your request, we may verify your identity through your account or by requesting additional information sufficient to confirm your identity. If your agent is making a request on your behalf, we may request evidence that you have provided such agent with power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf, in addition to verifying your identity and the identity of your agent.
You may only make one request type per form submission. Any requests to delete will supersede a request to know.
We may change or update this Notice in the future. When we do, we will post the revised Notice on our website.
If you have questions about this Notice or our privacy practices, please email us at info@connexuscu.org or call us at 800.845.5025.
