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Person to Person2022-06-30T07:30:57-05:00

Person to Person

FAQs: You asked. We answered.

What if a recipient attempts to redeem a payment made through P2P after its discontinuation on June 29?2022-06-30T07:30:59-05:00

After June 29 at 4:00 PM CT, recipients can no longer redeem the P2P payment. The funds will be credited to the sender’s account within several business days.

Now that P2P service is discontinued, will I still be able to access my P2P payment history?2022-06-30T07:30:08-05:00

Yes, payments made and received using P2P will still be visible in your transaction history within Digital Banking.

When will a replacement P2P solution be available through Connexus?2022-06-28T08:14:20-05:00

As your financial partner, we strive to provide industry-leading digital solutions to help you manage your money, and we are currently exploring an alternative P2P solution for your convenience. At this time, we do not have an estimated date for when a new P2P service may be available through Connexus.

In the interim, we encourage you to use a third-party P2P service, like PayPal, Venmo, or Cash App. These services are available for download through your phone’s app store.

Why was the P2P service temporarily discontinued?2022-06-30T07:30:46-05:00

The vendor that we partnered with to provide P2P services discontinued the program. We are currently exploring an alternative solution for your convenience. We do not yet have an estimated date for when a new P2P service may be available through Connexus.

Can Bill Pay offer a similar P2P solution?2022-06-30T07:30:51-05:00

Yes, our Bill Pay “Pay a Person” service is still available and can function similarly to P2P. The Bill Pay service is not an instant payment service, however. Please see our Bill Pay webpage to learn more about how to use this feature and read its FAQs.

Whom should I contact with additional questions about this change?2022-06-01T07:32:08-05:00

If you have questions about the discontinuation of our P2P service, we encourage you to contact our Member Contact Center through the Message Center within Digital banking or call us at 800.845.5025.

Can’t find what you’re looking for? Ask us!2022-09-13T11:10:15-05:00

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