Connexus Assist2022-05-04T15:26:53-05:00

Connexus Assist

girl in wheelchair making a paper chain

Say hello to your new Virtual Financial Assistant.

Check account balances, pay bills, and review transactions with just the sound of your voice. Powered by Alexa and Google Assistant, Connexus Assist can answer hundreds of financial questions and instantly provide specific details about your account — all you have to do is ask.

Connect with your assistant from anywhere

No matter where you are, Connexus Assist is there with you, 24/7. Talk about convenient.

  1. Enter your phone number and we will walk you through the process via text.
  2. Connect and log in to your account.

Get Started

  1. Enable the Connexus Skill in the Alexa app or on Amazon.com.
  2. Link your digital banking in Skill Settings and set up your voice passcode.
  3. Say “Alexa, open Connexus.”

Get Started

google assistant
  1. Add the Connexus Action to your Google Assistant.
  2. Send the Action to your devices.
  3. Link the Connexus Action to your Connexus Digital Banking.

Get Started

Things you can ask Connexus Assist

Try using the following questions and commands. If you’re using Amazon Alexa, be sure to say “Alexa, open Connexus”.

“What’s my checking account balance?”
“How much is in my savings account?”
“What are my last 3 transactions?”
“Recent transactions from my checking account.”
“What’s my latest transaction?”
“When is my loan due?”
“When is my mortgage due?”
“Summarize my finances.”
“What is the interest rate on my loan?”
“Transfer money.”
(Not Available on Google)
“Pay my loan.”
(Not Available on Google)
“Transfer $20 to my checking from my savings.”
(Not Available on Google)
“Find me the nearest branch.”
“What are the branch hours?”
“Find an ATM.”
“What’s my routing number?”
“What can you do?”
“How can I reset my voice passcode?”
“What is a direct deposit?”
“Who is Connexus?”
“What is a spending plan?”
“What is shared branching?”
“What is a FICO score?”
“What are my loan repayment options?”
“How can I be a member of Connexus?”
“How is a FICO score calculated?”
“What are your current rates?”

You have questions, we have answers

What are the benefits of using Connexus Assist?2022-04-01T13:36:56-05:00

The greatest benefit of Connexus Assist is that it’s available 24/7, through text message, Google Assistant, or Alexa. Get fast answers to your questions and better manage your financial life with just a few taps on your phone or a voice command.

When can I access Connexus Assist?2021-11-03T12:52:52-05:00

You can access Connexus Assist any time! As long as you have a Connexus Digital Banking account, simply sign into your account through text message or Alexa and you’re good to go.

How secure is Connexus Assist?2021-11-03T12:53:01-05:00

We take the security of your personal and financial information very seriously. Your accounts through Connexus Assist are connected with your standard login credentials, and all of your information is safely encrypted with 256-bit SSL. Our servers meet the security requirements of the most demanding organizations in the world. 

Do any third parties store my conversations?2021-11-03T12:53:11-05:00

A third party such as Amazon could anonymously store your conversations. However, they do not have access to your financial accounts or your login information. You can delete your SMS conversation history and ask Alexa to delete your last conversation.

How do I cancel the service or unsubscribe if my phone is lost or stolen?2022-05-04T14:30:04-05:00

You can cancel your service by logging in to your Digital Banking on a desktop computer, going to Settings, choosing Applications, and revoking all tokens from Connexus Assist. You can also cancel via Alexa or text message by asking to log out of all channels. If those options do not work, please call us at 800.845.5025 and we will cancel your service.

What can I do to help Connexus Assist differentiate between my accounts?2021-11-03T12:53:29-05:00

Connexus Assist uses the account nicknames you have set up within Digital Banking. These nicknames can be edited by logging in to Digital Banking, going to Settings, and visiting the Accounts section.

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