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Welcome Merger2022-08-25T10:22:45-05:00

Welcome to Connexus Credit Union

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We’re excited to welcome you as a new member-owner of our credit union! This page is designed to provide you with all the important information you need to get started with Connexus, including an explanation of how you became a member, how to access your account, and how to set up payments.

How You Became a Connexus Member

You agreed to become a member of Connexus so we could help finance your recent purchase. Within your financing agreement, you authorized both the assignment of your loan to Connexus and the application of your membership.

To become a member of any credit union, you must have a savings account. Since credit unions are owned by their members, this account represents your ownership in Connexus Credit Union.

You will notice your new Member Share Savings Account currently has a balance of $5. That $5 was deposited on your behalf to help you get started as a Connexus Credit Union member.

Your Next Steps as a Member

You will soon receive a letter in the mail that includes your member number and account details. Until then, you can set up loan payments with Concord using your 11-digit account number found on your loan statement.

Though your loan was purchased by Connexus, your loan payments will be made to Concord. to get started.

Cheryl Schoessow

“Need help? Don’t hesitate to contact us. Our team is ready to answer all of your questions.”

Cheryl Schoessow, 

Vice President of Member Contact Center

FAQs: You Asked. We Answered.

Do I make loan payments to Connexus or to Concord?2022-07-14T08:40:31-05:00

Your loan payments will be made with Concord. Payments can be made online at connexuscu.myaccountinfo.com. There, you can view your loan details, including your recent loan activity, payments, and statements. To get started, you’ll need your 11-digit account number found on your Concord loan statement. In addition, payments can be mailed to the following address: Concord Attn: Loan Payments, P.O. Box 29352, Phoenix, AZ 85038-9352

Who do I contact if I have questions about my loan?2022-06-02T11:58:51-05:00

Please contact Concord if you have questions about your loan terms, rates, payoffs, and standard payments. They can be reached at 866.493.6370

Am I required to use my Connexus savings account?2022-06-02T08:19:23-05:00

If you choose not to actively use your Connexus savings account, that’s okay. However, Connexus offers some of the nation’s highest deposit yields and competitive loan rates. Check out our rates.

Will I receive any fees for my Connexus savings account?2021-11-03T12:55:17-05:00

No, we have waived all savings account fees until your loan balance is paid off.

Can I close my account and end my Connexus membership?2021-11-03T12:56:37-05:00

Your Connexus savings account must remain open until your loan balance is paid off. Once the loan is paid off, we will be happy to close your account and send you the remaining balance, if you choose.

Can’t find what you’re looking for? Ask us!2022-09-13T11:10:15-05:00

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