Welcome to Connexus Credit Union

We’re excited to welcome you as a new member-owner of our credit union! This page is designed to provide you with all the important information you need to get started with Connexus, including an explanation of how you became a member, how to access your account, and how to set up payments.

How you became a Connexus member

You agreed to become a member of Connexus so we could help finance your recent purchase. Within your financing agreement, you authorized both the assignment of your loan to Connexus and the application of your membership.

To become a member of any credit union, you must have a savings account. Since credit unions are owned by their members, this account represents your ownership in Connexus Credit Union.

You will notice your new Connexus share savings account currently has a balance of $5. That $5 was deposited on your behalf to help you get started as a Connexus Credit Union member.

Example of Cenlar membership account agreement

Your next steps as a member

You will soon receive a letter in the mail that includes your member number and account details. Until then, you can set up loan payments with Cenlar.

Though your loan was purchased by Connexus, your loan payments will still be made to Cenlar. View your payment options to get started.

Cheryl Schoessow

“Need help? Don’t hesitate to contact us. Our team is ready to answer all of your questions.”

Cheryl Schoessow, 

Vice President of Member Contact Center

FAQs: You Asked. We Answered.

Who do I contact if I have questions about my loan?
Please contact Cenlar if you have questions about your loan terms, rates, payoffs, and standard payments. They can be reached at 855.839.6470.
Do I make my loan payments to Connexus or to Cenlar?

Your loan payments will be made to Cenlar. Payments can be made online at LoanAdministration.com. There you can view your loan details including insurance, taxes, and escrow, and see your recent loan activity, payments, and mortgage statements. In addition, payments can be mailed to the following address:

P.O. Box 11733
Newwark, NJ 07101-4733


P.O. Box 54040
Los Angeles, CA 90054-0040

(West Coast Properties Include: California, Alaska, Arizona, Colorado, Hawaii, Idaho, Montana,
Nebraska, New Mexico, Nevada, North Dakota, Oregon, South Dakota, Utah, Washington, Wyoming,
and Guam)

Am I required to use my Simply Savings Account?

If you choose not to actively use your Simply Savings Account, that’s okay. However, Connexus offers some of the nation’s highest deposit yields and competitive loan rates. Check out our rates.

Will I receive any fees on my Simply Savings Account?

No, we have waived all savings account fees until your loan balance is paid off.

Can I close my account and end my Connexus membership?

Your Simply Savings Account must remain open until your loan balance is paid off. Once the loan is paid off, we will be happy to close your account and send you the remaining balance, if you choose.

Where can I learn more about Connexus?

To read more about Connexus Credit Union, please visit our About Us page. You can also explore our website to learn about the perks of membership and see our line of financial products.

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