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  • Welcome to Connexus2021-07-19T09:30:02-05:00

    Welcome to Connexus Credit Union

    We’re excited to have you as a new member-owner of our credit union. This page will walk you through the next steps and answer any questions you may have.

    How You Became a Connexus Member

    You agreed to become a member of Connexus so we could help finance your recent purchase. Within your financing agreement, you authorized both the assignment of your loan to Connexus and the application of your membership.

    To become a member of any credit union, you must have a savings account. Since credit unions are owned by their members, this account represents your ownership in Connexus Credit Union.

    You will notice your new Member Share Savings Account currently has a balance of $5. That $5 was deposited on your behalf to help you get started as a Connexus Credit Union member.

    Your Next Steps as a Member

    You will soon receive a letter in the mail that includes your member number and account details. Until then, you can set up loan payments with Mosaic.

    Though your loan was purchased by Connexus, your loan payments will still be made to Mosaic. to get started.

    Cheryl Schoessow

    “Need help? Don’t hesitate to contact us. Our team is ready to answer all of your questions.”

    Cheryl Schoessow, 

    Vice President of Member Contact Center

    FAQs: You Asked. We Answered.

    Who do I contact if I have questions about my loan?2021-07-15T09:09:58-05:00

    Please contact Mosaic if you have questions about your loan terms, rates, payoffs, and standard payments. They can be reached at (855) 746-5551 or loanservicing@joinmosaic.com.

    Do I make loan payments to Connexus or to Mosaic?2021-07-15T09:08:25-05:00

    Your loan payments will be made with Mosaic. Payments can be made online at joinmosaic.myaccountinfo.com. There, you can view your loan details, including your recent loan activity, payments, and statements. In addition, payments can be mailed to the following address: P.O. Box 78080, Phoenix, AZ 85062-8080

    Am I required to use my Connexus savings account?2019-08-26T09:47:56-05:00

    If you choose not to actively use your Connexus savings account, that’s okay. However, Connexus offers some of the nation’s highest yields and lowest rates. We encourage you to browse our website to see how we could help you more than your current financial institution.

    Will I receive any fees for my Connexus savings account?2019-08-26T09:49:03-05:00

    No, we have waived all savings account fees until your loan balance is paid off.

    Can I close my account and end my Connexus membership?2019-08-26T09:49:49-05:00

    Your Connexus savings account must remain open until your loan balance is paid off. Once the loan is paid off, we will be happy to close your account and send you the remaining balance, if you choose.

    Can’t find what you’re looking for? Ask us!2017-08-15T16:52:05-05:00

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