How do I troubleshoot a Cloudflare error?
Since the error is occurring in Cloudflare and not in the Connexus Digital Banking platform, we cannot tell you what is causing the error. Here are some steps you can take to resolve the Cloudflare issue.
- Try using a different device, a different browser, or an incognito or private browser window.
- Delete and reinstall the Connexus app.
- Ensure that your device, browser, and/or mobile app are updated to the current version.
- If you are on WiFi, switch to Cellular Data. If you are on Cellular Data, try using WiFi.
- Turn off the VPN (Virtual Private Network) if you use one.
- Clear your internet cache (cookies and other data).
Still having trouble? Call our Member Contact Center at 800.845.5025 and select Option 2 to speak with the Advanced Digital Support (ADS) team. The ADS team can guide you through the troubleshooting steps.
Please note that if the above steps don’t fix the error, the problem may be specific to your device and our team may not be able to provide assistance. If we cannot troubleshoot the problem, you may need to contact the support center specific to your device.