I didn't receive my one-time code. What should I do?

Ensure the phone number registered to your Digital Banking account is correct. Text codes can take a few minutes to arrive. Your one-time code may be delayed in the delivery due to connectivity issues. You can also request another one-time code. If you do, your previously requested code will become invalid. For text codes, you can also try sending the word “UNSTOP” to 31029. If you previously stopped or blocked Connexus text messages, this will allow them to start again.