The “Get My Payment” tool on the IRS website shows my payment has processed. Why do I not see it deposited in my Connexus account?

Connexus has learned that the IRS made an error in the issuance of 15-20 million Economic Impact Payments (EIPs). As a result, while the IRS “Get My Payment” tool may show your payment has processed, it may not have been deposited into your Connexus account. The best course of action at this time is to contact your tax preparer to learn if the IRS erroneously sent them your payment.