What if the simplified transaction description is incorrect or unclear? Can I change it?

There are two transaction descriptions available: Simplified and Original. You can choose which of these appears on your account.

Start by accessing Digital Banking via a desktop computer. Once you’re in the list of transactions for the account, click on the individual transaction and then click the “Help” link. Click on “The transaction’s simple description is incorrect.” On the next screen, you can choose to display the Simplified Description or the Original Description in the list of transactions.

Please note that you cannot edit the description on mobile or within the Connexus App.