Title & Lien Release FAQ

A title is a legal document that includes identifying information about the vehicle such as the vehicle identification number (VIN); vehicle year, make, and model; name and address of the purchaser or registered owner; and name of the lienholder or legal owner.

Title fees vary by state. Please contact your state’s titling agency (ex., the DMV) to learn more.

Each state has different procedures to replace titles. Contact your state’s titling agency (ex., the DMV) if you need to replace a lost title.

A lien release is a document that shows that the lienholder’s security interest in the vehicle has been satisfied and released. You can provide the lien release to your state’s titling agency (ex., the DMV) to obtain a lien-free title for your vehicle.

To begin, follow up with your dealership regarding the status of the title. Some dealerships will complete the titling process on your behalf, and if this is the case, no further action is required by you.

If the dealership is not completing the titling, they will mail you the titling paperwork. You will then need to complete the steps below to ensure that your collateral (vehicle) is properly titled and that Connexus is listed as the lienholder. You must complete these steps to satisfy the terms of your loan agreement.

1. Visit your state’s titling agency (ex., the DMV).
2. From this titling agency, obtain the necessary paperwork to title your vehicle. This paperwork, which may vary by state, will include a title application.
3. Complete the title application with your personal, vehicle, and Connexus lienholder information. Connexus’ information and lien code are below:
   
   Connexus Credit Union
   PO Box 985
   Wilmington, OH 45177
   
   In addition, if your state is listed in the chart below, please also include the corresponding Lien Code:
   
   

   State	Code	State	Code
   AZ	39-0263945	NC	34857888
   CA	GWK	NE	94027965
   CO	E3902639450001	NJ	216238922544030
   FL	215207164	NV	CZ0012
   GA	001106295712	NY	82148
   IA	39-0263945	OH	E12171
   ID	390263945	PA	39026394501
   LA	EWCH	SC	30586118
   MA	C04610	SD	390263945
   MD	275	TX	39026394500
   MI	39-0263945	VA	4SELT
   MS	900 142 888 00	WI	002570

4. Submit the application and original title along with any required documents in person or by mail to your local agency. Pay the appropriate fees, including taxes and titling fees.
5. A new title will be issued, according to the agency’s standards.

If you purchased your vehicle from a private party, please complete the steps below to ensure that your collateral (vehicle) is properly titled and that Connexus is listed as the lienholder. You must complete these steps to satisfy the terms of your loan agreement.

1. Visit your state’s titling agency (ex., the DMV) to obtain the required paperwork (processes vary by state).
2. Obtain the title from the seller or seller’s financial institution.
3. Obtain a title application from your titling agency or online. Complete the application with the personal, vehicle, and Connexus lienholder information. Connexus’ information and lien code are below:
   
   Connexus Credit Union
   PO Box 985
   Wilmington, OH 45177
   
   In addition, if your state is listed in the chart below, please also include the corresponding Lien Code:
   
   

   State	Code	State	Code
   AZ	39-0263945	NC	34857888
   CA	GWK	NE	94027965
   CO	E3902639450001	NJ	216238922544030
   FL	215207164	NV	CZ0012
   GA	001106295712	NY	82148
   IA	39-0263945	OH	E12171
   ID	390263945	PA	39026394501
   LA	EWCH	SC	30586118
   MA	C04610	SD	390263945
   MD	275	TX	39026394500
   MI	39-0263945	VA	4SELT
   MS	900 142 888 00	WI	002570

4. Submit the application and original title along with any required documents in person or by mail to your local agency. Pay the appropriate fees, including taxes and titling fees.
5. A new title will be issued, according to the agency’s standards.

If you purchased a vehicle that you previously leased, please complete the steps below to ensure that your collateral (vehicle) is properly titled and that Connexus is listed as the lienholder. You must complete these steps to satisfy the terms of your loan agreement.

1. Follow up with the lease buyout company regarding the status of your title and paperwork.
2. Visit your state’s titling agency (ex., the DMV) to obtain the required paperwork (processes vary by state).
3. Obtain the title and paperwork from the lease buyout company.
4. Obtain a title application from your titling agency or online. Complete the application with personal, vehicle, and Connexus lienholder information. Connexus’ information and lien code are below:
   
   

   State	Code	State	Code
   AZ	39-0263945	NC	34857888
   CA	GWK	NE	94027965
   CO	E3902639450001	NJ	216238922544030
   FL	215207164	NV	CZ0012
   GA	001106295712	NY	82148
   IA	39-0263945	OH	E12171
   ID	390263945	PA	39026394501
   LA	EWCH	SC	30586118
   MA	C04610	SD	390263945
   MD	275	TX	39026394500
   MI	39-0263945	VA	4SELT
   MS	900 142 888 00	WI	002570

5. Submit the application and original title along with any required documents in person or by mail to your local agency. Pay the appropriate fees, including taxes and titling fees.
6. A new title will be issued, according to the agency’s standards.

Contact your state’s titling agency (ex., the DMV) for instructions on updating your title and registration. This process may take some time, so be sure to complete it prior to the renewal date on your vehicle’s registration.

When updating your title, you may provide the following contact information for Connexus Credit Union to your motor vehicle department:

Fax: 833.606.1559

Mailing Address:
Connexus Credit Union
Attn: Title Operations
PO Box 8026
Wausau, WI 54402

Requests for a copy of your title can be made via phone or in writing via mail. We can send a copy of your title free of charge via fax, email, or regular mail.

All requests should include the following information:

• Member’s full name
• Loan number, if available
• Vehicle year, make, and model
• Vehicle Identification Number (VIN)
• Mailing address to which title should be sent
• Lienholder

To request a copy of your title, contact Connexus by phone at 800.845.5025 or via mail:
Connexus Credit Union
Attn: Title Operations
PO Box 8026
Wausau, WI 54402

Title issuance varies by state. Some states will send a paper title to the owner while other states will send a paper title to the lienholder. Additionally, some states have paperless titles that are maintained electronically at your state’s titling agency (ex., the DMV) or title service department. Contact your state’s titling agency to confirm how your state manages vehicle titles. 

The timeline in which you’ll receive your title and lien release after loan pay-off varies by state as follows:

For states issuing paper titles and lien releases:
Titles and lien releases have a standard processing time of eight days after loan pay-off. Once processed, your title and lien release will be mailed to the address that appears on your monthly billing statement unless instructed otherwise. To avoid delays in receiving your title, please verify the mailing address on file is current. Standard mail delivery times apply.

For states issuing electronic (paperless) titles:
Connexus will notify the state of your lien release within eight days of receiving your final payment. Your state’s titling agency (ex., the DMV) will then mail you a lien-free title according to its own timeframe. For specific details on your state’s title processing and mailing timeline, contact your state’s titling agency.

Your title or lien release will be mailed to the address on record unless instructed otherwise at the time of payoff. To avoid delays in receiving your title, please verify the mailing address on file is current. Next-day lien release processing is unavailable at this time.

No, Connexus does not hold any titles at their office locations. Depending on the state you live in, you will either receive a paper copy of your title and lien release after your loan is paid off and processed OR Connexus will notify the state of the lien release on your vehicle, and the state will then process and mail your title to you on its own timeline.

Connexus has chosen to partner with an industry leader in title processing and management. Our titles are processed and managed in a centralized location by representatives who have experience with handling titles in all 50 states, making the process more efficient.

If your title is lost in the mail, we can issue you a duplicate lien release. Requests for a duplicate lien release can be made by phone or by filling out this form and returning via mail.

To request a lien release, you will need the following information:

• Member’s full name
• Loan number, if available
• Vehicle year, make and model
• Vehicle Identification Number (VIN)
• Mailing address to which title should be sent
• Lienholder

To request a duplicate lien release, contact Connexus by phone at 800.845.5025 or via mail:
Connexus Credit Union
Attn: Title Operations
PO Box 8026
Wausau WI 54402