Loan Payment Updates

FAQs: You asked. We answered.

Why did you upgrade to a new payment platform?

This new payment platform improves our online loan payment experience and allows members to manage their loans efficiently and conveniently. Our members with loans will enjoy the option to set up automatic payments or make real-time payments — all in an easy-to-navigate, modern platform.

How do I set up my new online payment account?

Members can make one-time ACH or debit card loan payments through our website without setting up a Digital Banking account. Please note that there is a $4.75 fee for using a debit card on the one-time Guest Web payment option.

To set up recurring loan payments (free!), please log in to or register for Digital Banking.

Can I set up automatic loan payments and notifications?

Yes, members can set up automatic payments within Digital Banking.

Do you accept debit or credit cards for loan payments?

We accept debit cards for one-time loan payments using our online Guest Web payment platform. There is a $4.75 fee to use a debit card online.

We do not accept credit cards for loan payments.

What information do I need to make a one-time loan payment?

To make a one-time loan payment, you will need your Connexus loan number and the last four digits of your Social Security Number.

What types of payments can I make on the platform?

Please visit our Loan Payment Options page to see all of the options we offer for making loan payments.

Ways to Contact Us

Have questions?

Our team has answers. Here’s how to get in touch.