Loan Payment UpdatesHow to cancel a recurring loan payment Navigate to “Pay a Loan” inside Digital BankingLog in to your Digital Banking account.Navigate to the “Transfers and Payments” menu and select “Pay a Loan” from the drop down.Select payment methodSelect “Debit or Credit Card” and click the green “Make a Payment” button.Open existing recurring paymentAt the bottom of the page, use the drop-down menu titled “I would like to…” and select “View Recurring Setup.”Begin cancelationOnce you select “View Recurring Setup,” your current automatic payment information will appear.To begin cancelation, click the red “X” on the right of the Automated Payment Setups box.Complete cancelationSelect the red “Yes, Cancel It” button in the popup to complete the cancelation. Back Step 1 of 5 Next How to set up a new recurring loan payment Navigate to “Pay a Loan” inside Digital BankingLog in to your Digital Banking account.Navigate to the “Transfers and Payments” menu and select “Pay a Loan” from the drop down.Select ACH as your payment methodChoose “ACH transfer from external account” and then select “Make a Payment.”Select a payment type and enter payment informationSelect “Set Up Recurring Payments.”Follow the prompts to enter your payment information, payment date(s), and desired payment amount. Click “Continue.”Review and confirm paymentReview your payment details. Click “Edit” to make changes if needed.Click “Continue” to process the payment. Back Step 1 of 4 Next FAQs: You asked. We answered. a Why did you upgrade to a new payment platform? This new payment platform improves our online loan payment experience and allows members to manage their loans efficiently and conveniently. Our members with loans will enjoy the option to set up automatic payments or make real-time payments — all in an easy-to-navigate, modern platform. a How do I set up my new online payment account? Members can make one-time ACH or debit card loan payments through our website without setting up a Digital Banking account. Please note that there is a $4.75 fee for using a debit card on the one-time Guest Web payment option.To set up recurring loan payments (free!), please log in to or register for Digital Banking. a Can I set up automatic loan payments and notifications? Yes, members can set up automatic payments within Digital Banking. a Do you accept debit or credit cards for loan payments? We accept debit cards for one-time loan payments using our online Guest Web payment platform. There is a $4.75 fee to use a debit card online.We do not accept credit cards for loan payments. a What information do I need to make a one-time loan payment? To make a one-time loan payment, you will need your Connexus loan number and the last four digits of your Social Security Number. a What types of payments can I make on the platform? Please visit our Loan Payment Options page to see all of the options we offer for making loan payments.Ways to Contact Us Have questions?Our team has answers. Here’s how to get in touch. Call 800.845.5025
