Privacy Notice

What does Connexus Credit Union do with your personal information?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What information do we collect?

The types of personal information we collect and share depend on the product or services you have with us. This information can include:

  • Social Security number and account balances
  • Credit history and payment history
  • Transaction history and overdraft history

What information do we share?

All financial companies need to share members’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members’ personal information; the reasons Connexus Credit Union chooses to share; and whether you can limit this sharing.

privacy notice
Reasons we can share your personal informationDoes Connexus Credit Union share?Can you limit this sharing?
For our everyday business purposes—such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureausYesNo
For our marketing purposes—to offer our products and services to youYesYes
For joint marketing with other financial companiesYesNo
For our affiliates’ everyday business purposes—information about your transactions and experiencesNoWe don’t share
For our affiliates’ everyday business purposes—information about your creditworthinessNoWe don’t share
For nonaffiliates to market to youNoWe don’t share

To Limit our Sharing:

Please note: If you are a new member, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our member, we continue to share your information as described in this notice.
However, you can contact us at any time to limit our sharing.


Call toll free 800.845.5025

What we do

How does Connexus Credit Union protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

Our website is designed for optimal viewing with cookies enabled. You may disable or remove cookies by accessing your web browser settings. Our website will still function without cookies, but some features may not work properly. Please note that due to a lack of consistent standards across browsers, our website may not respond to “do not track” browser settings.

How does Connexus Credit Union collect my personal information?

We may collect personal information, for example, when you:

  • Open an account or deposit money
  • Pay your bills or apply for a loan
  • Use your credit or debit card

Personal information may include your name, Member or Account Number, home or other physical address, Social Security Number, telephone number, and email address. Our website and email platform may collect non-personal information such as your IP address, device identifier, and browsing activities. We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can’t I limit all sharing?

Federal law gives you the right to limit only:

  • Sharing for affiliates’ everyday business purposes—information about your creditworthiness
  • Affiliates from using your information to market to you
  • Sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.

What happens when I limit sharing for an account I hold jointly with someone else?

Your choices will apply to everyone on your account.



Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • Connexus Credit Union does not share with our affiliates.


Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • Connexus Credit Union does not share your data with third-party companies.

Joint marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Our joint marketing partners may include companies that offer credit cards(such as Elan), insurance(such as TruStage), or investment products.

SMS Terms of Service

  • Connexus Credit Union (hereinafter “Connexus,” “we,” “us,” or “our”) may send members SMS messages pertaining to Digital Banking alerts, payment reminder purposes, and two-factor authentication.
  • You can cancel the SMS service at any time. Just text “STOP”. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
  • If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at 800.845.5025 or
  • Carriers are not liable for delayed or undelivered messages
  • As always, message and data rates may apply for any messages sent to you from us and to us from you. Messaging frequency varies. For two-factor authentication, the messaging frequency is one message per request. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
  • If you have any questions regarding privacy, please read our privacy policy above.