Digital Banking FAQs

Registration & login

Your member number is listed on the welcome letter you received in the mail when you opened your account with Connexus. You can also get your member number by calling 800.845.5025.

Yes, because it depends upon having access to the email or phone registered to your Digital Banking account.

Single-use code method: To use this method, a one-time code is sent to the email address or phone number registered to your Digital Banking account. Once you receive the code to your email or phone, you then enter it to log in to Digital Banking.

Time-based one-time password (TOTP) method: To use this method, you can choose any third-party authentication app to generate a login code. There is a one-time setup process if you wish to use this method. This method does not require waiting for a code to arrive; you can go to the authentication app and retrieve it. Many apps will also allow you to copy your code directly from the app and paste it to the login page.

Single-use text codes will be sent to you from 717.204.4535. If you use the single-use text code, you should add that number to your contacts so you know the message is from Connexus Credit Union. Please do not reply to text messages from this number. If you need to contact us, please call 800.845.5025 or email.

Single-use email codes will be sent to you from noreply@connexuscu.org. If you use the single-use email code, you should add that address to your safe list so it isn’t marked as spam. Please do not reply to emails from this address. If you need to contact us, please email info@connexuscu.org or call 800.845.5025.

Ensure the phone number and email address registered to your Digital Banking account are correct. If you selected the email option, check your spam folder. If you selected the text option, give it a few minutes. Your single-use code may be delayed in the delivery due to connectivity issues. You can also request another single-use code. If you do, your previously requested code will become invalid.

Your code may have expired. Single-use codes will expire after 24 hours. If you requested more than one security code, make sure you’re using the most recent one. If your code still isn’t working, you could also verify your account actions using the security question method. If you cannot verify your account actions using either method, please call us at 800.845.5025.

Logging in on an Android device with an Android passcode is no longer supported in the Connexus App. Please use your thumbprint, Face ID, or your username and password to log in.

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Accounts

To find your account number, log in to Digital Banking from any device. Select the preferred account from your Dashboard, and then select the Details tab. For checking accounts, the account number is listed as “Checking Account Number.” For savings accounts, the account number is listed as “Number.”

The routing number is 275982296.

Yes, to give your account a nickname, log in to Digital Banking from a computer (this cannot be done from a mobile device). Then, select the preferred account from your Dashboard. Once on the Accounts page, click on the pencil icon next to the name of the account to give your account a nickname.

To see your recent transactions, log in to Digital Banking from any device. Then, select an account from your Dashboard to see the transactions for that account.

To see your recent transactions:

  1. Log in to Digital Banking from any device.
  2. Select an account to see the transactions for that account.
  3. Tap on the individual transaction. It will open to the full details and original description.

There are two transaction descriptions available: Simplified and Original. You can choose which of these appears on your account.

Start by accessing Digital Banking via a desktop computer. Once you’re in the list of transactions for the account, click on the individual transaction and then click the “Help” link. Click on “The transaction’s simple description is incorrect.” On the next screen, you can choose to display the Simplified Description or the Original Description in the list of transactions.

Please note that you cannot edit the description on mobile or within the Connexus App.

Log into your Digital Banking account via a desktop computer. Click on the individual transaction and then click the “Help” link. Click on “I have a question about this transaction.” This will take you to the Message Center where you can request more information. You can also call the Member Contact Center at 800.845.5025.

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Mobile Deposit

Yes. Daily deposit limits start at $2,500. If you need assistance with your limit, please contact the Member Contact Center at 800.845.5025.

There is no limit to how many checks can be deposited each day.

To use Mobile Deposit, you must have a Connexus checking or savings account, and your accounts must be less than 60 days delinquent or overdrawn.

Sign the back of your check and write the phrase “For Mobile Deposit Only at Connexus.” This new requirement is the result of a regulatory change across all financial institutions. Its purpose is to help prevent fraud.

Per the Mobile Deposit disclosure, you agree to securely store and provide limited access to original check item(s) for a minimum of 60 calendar days.

You will see your Mobile Deposit funds posted to your account immediately, but standard check holds may apply depending on factors such as the dollar amount and type of check.

No, money orders cannot be processed through Mobile Deposit.

The following are examples of items that are not permitted and will not be processed:

  • Cash, money orders, bonds, or non-negotiable items
  • Checks made payable to “Cash”
  • Checks that have been altered, post-dated, stale-dated, or are incomplete
  • Checks drawn on a foreign financial institution or in a foreign currency
  • Checks that do not have a payer signature and/or are not endorsed
  • Third-party, starter kit, or traveler’s checks
  • Other items as per our sole discretion

Only checks issued from financial institutions headquartered in the United States are able to be deposited through Mobile Deposit.

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Bill Pay

Yes. Payments to a business, bank, or credit union have a per-transaction limit of $9,999.99 and no daily or monthly limit. Payments to individuals have a per-transaction limit of $1,500, a daily limit of $3,000, and no monthly limit. Please note that these limits cannot be adjusted on a per-user basis. Depending on where payments are being sent, they will either be deposited electronically or via mailed check.

If your payment has not yet been processed, you may be able to cancel it. While a stop payment fee of $9 is applied to any cancellation of a payment made via check that has already been mailed, cancellations of electronic and not-yet-processed check payments are free.

To cancel a payment made via mailed check, please call the Member Contact Center at 800.845.5025.

To cancel an electronic payment on the day it is scheduled to be sent, please call the Member Contact Center at 800.845.5025 prior to 3 PM CT. We’ll be happy to cancel your payment so long as it has not yet been processed.

To cancel a payment that is scheduled to be sent one or more days in the future, use the Bill Pay widget online. To do so, go to the Scheduled tab, and then click on the trash can icon located next to the payment you wish to cancel, underneath the calendars. If you don’t see a trash can icon or if you receive an error when you attempt to cancel a payment, please contact the Member Contact Center at 800.845.5025

Yes. Please call us at 800.845.5025 and we’ll be happy to work with our Bill Pay provider to see if this change can be made. Keep in mind, the payee must be able to receive electronic payments for this change to occur.

Yes. To hide a payee, click on the payee name on the Bill Pay dashboard, and then click “Manage.” From there, you will see a toggle button that reads “Active/Inactive.” To hide the payee from view, click the toggle to “Inactive.”

Yes. At the bottom of your Bill Pay dashboard, you will see a blue link that reads, “View all payees.” Simply click that link to view the payees you have hidden. Next, click on the name of the specific payee you wish to unhide, and then click “Manage.” From there, you will see a toggle button that reads “Active/Inactive.” Click the toggle to “Active.”

The payment date is the date we estimate your payment will arrive. Please note that payments made via mailed check may arrive a day or two earlier or later than our estimated payment date depending on the current mail volume of the USPS.

If your payment is being made electronically, the process date is the date we will deduct funds from your account. If your payment is being made via mailed check, the process date is the date the check will be mailed, and we will deduct the funds from your account once the payee cashes the check. The payment must process early enough to allow for delivery to the payee.

You must contact our Member Contact Center:

Currently, the Connexus App makes it appear as though edits to payees have been saved even though they have not. For this reason, please do not attempt to edit an existing payee. If you need to edit any details of an existing payee, please log in to Bill Pay on a desktop computer and add the payee as a new payee with the updated information.

It’s likely your card number was changed recently. You may have to update your card number/account number for your payment to reflect your updated card/account.

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Account notifications

Yes. There are several notifications you can choose to enable. There’s no limit to how many you can enable at once.

You can customize your alerts to be sent by email, text, and/or push notification.

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Snapshot

Snapshot is only available for Apple® and Android™ smartphones. Laptops and tablets are not compatible with Snapshot.

To use Snapshot, you need to be running one of the two most recent versions of either iOS or Android on your smartphone.

While wearable devices are not currently supported by the new Connexus App, they will be in the future. Please stay tuned!

All accounts will be shown in Snapshot.

Snapshot will show the selected accounts for the member who most recently logged in to the Connexus App.

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Transfers

Yes. Transfer limits vary based on account type and may change over time. To view your current limits, click on “Limits” at the bottom of the Transfers page in Digital Banking. To request a change, please contact the Member Contact Center at 800.845.5025.

Yes. You will choose a date and frequency when setting up your transfer.

No. There is no fee to make an internal or external transfer. However, there may be a fee charged if an external transfer is returned to Connexus.

On desktop, after you schedule your transfers, click on the “Scheduled” tab to view a calendar of the current month and the next two months. The orange-colored dots denote days on which at least one transfer will be made. To view details on individual transfers, click on a colored dot.

In the Connexus App, click on “Transfer Funds” under the Manage Money menu. Your scheduled transfers and transfer history will be listed together below “Make a Transfer”.

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Availability

Scheduled maintenance generally occurs between 11:59 PM CT and 4:00 AM CT on Tuesdays and/or Wednesdays. On the last day of each month, scheduled maintenance always occurs from 9:30 PM CT to 12:00 AM CT. Maintenance also occasionally occurs on other days during non-peak usage times. During scheduled maintenance, Digital Banking will be unavailable and a temporary maintenance page will appear.

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