fbpx
Digital Banking FAQs2021-12-17T12:04:35-06:00

Digital Banking FAQs

Registration & login

Can’t find what you’re looking for? Ask us!2022-09-13T11:10:15-05:00

    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Accounts

    Where can I find my account number?2022-06-20T14:09:52-05:00

    To find your account number, log in to Digital Banking from any device. Select the preferred account from your Dashboard, and then select the Details tab. For checking accounts, the account number is listed as “Checking Account Number.” For savings accounts, the account number is listed as “Number.”

    What is Connexus’ routing number?2022-06-20T14:10:16-05:00

    The routing number is 275982296.

    Can I change the name of my account in Digital Banking?2022-06-20T14:10:45-05:00

    Yes, to give your account a nickname, log in to Digital Banking from a computer (this cannot be done from a mobile device). Then, select the preferred account from your Dashboard. Once on the Accounts page, click on the pencil icon next to the name of the account to give your account a nickname.

    Where can I find a list of my recent transactions?2022-06-20T14:11:23-05:00

    To see your recent transactions, log in to Digital Banking from any device. Then, select an account from your Dashboard to see the transactions for that account.

    How can I view more details about a transaction?2022-06-24T13:40:37-05:00

    To see your recent transactions:

    1. Log in to Digital Banking from any device.
    2. Select an account to see the transactions for that account.
    3. Tap on the individual transaction. It will open to the full details and original description.
    What if the simplified transaction description is incorrect or unclear? Can I change it?2022-06-24T13:41:28-05:00

    There are two transaction descriptions available: Simplified and Original. You can choose which of these appears on your account.

    Start by accessing Digital Banking via a desktop computer. Once you’re in the list of transactions for the account, click on the individual transaction and then click the “Help” link. Click on “The transaction’s simple description is incorrect.” On the next screen, you can choose to display the Simplified Description or the Original Description in the list of transactions.

    Please note that you cannot edit the description on mobile or within the Connexus App.

    What if I am still not sure about the transaction? How do I get more information?2022-06-24T13:42:45-05:00

    Log into your Digital Banking account via a desktop computer. Click on the individual transaction and then click the “Help” link. Click on “I have a question about this transaction.” This will take you to the Message Center where you can request more information. You can also call the Member Contact Center at 800.845.5025.

    Can’t find what you’re looking for? Ask us!2022-09-13T11:10:15-05:00

      This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

      P2P

      What if a recipient attempts to redeem a payment made through P2P after its discontinuation on June 29?2022-06-30T07:30:59-05:00

      After June 29 at 4:00 PM CT, recipients can no longer redeem the P2P payment. The funds will be credited to the sender’s account within several business days.

      Now that P2P service is discontinued, will I still be able to access my P2P payment history?2022-06-30T07:30:08-05:00

      Yes, payments made and received using P2P will still be visible in your transaction history within Digital Banking.

      When will a replacement P2P solution be available through Connexus?2022-06-28T08:14:20-05:00

      As your financial partner, we strive to provide industry-leading digital solutions to help you manage your money, and we are currently exploring an alternative P2P solution for your convenience. At this time, we do not have an estimated date for when a new P2P service may be available through Connexus.

      In the interim, we encourage you to use a third-party P2P service, like PayPal, Venmo, or Cash App. These services are available for download through your phone’s app store.

      Why was the P2P service temporarily discontinued?2022-06-30T07:30:46-05:00

      The vendor that we partnered with to provide P2P services discontinued the program. We are currently exploring an alternative solution for your convenience. We do not yet have an estimated date for when a new P2P service may be available through Connexus.

      Can Bill Pay offer a similar P2P solution?2022-06-30T07:30:51-05:00

      Yes, our Bill Pay “Pay a Person” service is still available and can function similarly to P2P. The Bill Pay service is not an instant payment service, however. Please see our Bill Pay webpage to learn more about how to use this feature and read its FAQs.

      Whom should I contact with additional questions about this change?2022-06-01T07:32:08-05:00

      If you have questions about the discontinuation of our P2P service, we encourage you to contact our Member Contact Center through the Message Center within Digital banking or call us at 800.845.5025.

      Can’t find what you’re looking for? Ask us!2022-09-13T11:10:15-05:00

        This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

        Mobile Deposit

        Is there a daily limit on how much I can deposit?2021-11-03T13:08:12-05:00

        Yes. Daily deposit limits start at $2,500. If you need assistance with your limit, please contact the Member Contact Center at 800.845.5025.

        Is there a limit to how many checks I can deposit each day?2022-03-08T08:49:57-06:00

        There is no limit to how many checks can be deposited each day.

        What are the requirements to qualify to use Mobile Deposit?2021-11-03T13:10:22-05:00

        To use Mobile Deposit, you must have a Connexus checking or savings account, and your accounts must be less than 60 days delinquent or overdrawn.

        How do I endorse my check for Mobile Deposit?2022-03-08T08:41:19-06:00

        Sign the back of your check and write the phrase “For Mobile Deposit Only at Connexus.” This new requirement is the result of a regulatory change across all financial institutions. Its purpose is to help prevent fraud.

        What do I do with the physical check after I deposit it with Mobile Deposit? Do I have to keep it? If so, for how long?2021-11-03T13:10:37-05:00

        Per the Mobile Deposit disclosure, you agree to securely store and provide limited access to original check item(s) for a minimum of 60 calendar days.

        Are funds deposited with Mobile Deposit available immediately?2021-11-03T13:10:45-05:00

        You will see your Mobile Deposit funds posted to your account immediately, but standard check holds may apply depending on factors such as the dollar amount and type of check.

        Can I deposit money orders with Mobile Deposit?2021-11-03T13:10:53-05:00

        No, money orders cannot be processed through Mobile Deposit.

        Are there any kinds of checks not allowed (government-issue, cashier’s check, etc.)?2021-11-03T13:11:01-05:00

        The following are examples of items that are not permitted and will not be processed:

        • Cash, money orders, bonds, or non-negotiable items
        • Checks made payable to “Cash”
        • Checks that have been altered, post-dated, stale-dated, or are incomplete
        • Checks drawn on a foreign financial institution or in a foreign currency
        • Checks that do not have a payer signature and/or are not endorsed
        • Third-party, starter kit, or traveler’s checks
        • Other items as per our sole discretion
        Can I deposit checks from other countries?2022-03-08T08:42:34-06:00

        Only checks issued from financial institutions headquartered in the United States are able to be deposited through Mobile Deposit.

        Can’t find what you’re looking for? Ask us!2022-09-13T11:10:15-05:00

          This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

          Bill Pay

          Are there monthly, daily, or per transaction limits?2021-11-03T13:16:58-05:00

          Yes. Payments to a business, bank, or credit union have a per-transaction limit of $9,999.99 and no daily or monthly limit. Payments to individuals have a per-transaction limit of $1,500, a daily limit of $3,000, and no monthly limit. Please note that these limits cannot be adjusted on a per-user basis. Depending on where payments are being sent, they will either be deposited electronically or via mailed check.

          Can I stop a payment if I find it shouldn’t have been sent?2022-05-02T14:18:53-05:00

          If your payment has not yet been processed, you may be able to cancel it. While a stop payment fee of $9 is applied to any cancellation of a payment made via check that has already been mailed, cancellations of electronic and not-yet-processed check payments are free.

          How do I cancel a payment?2021-11-03T13:20:35-05:00

          To cancel a payment made via mailed check, please call the Member Contact Center at 800.845.5025.

          To cancel an electronic payment on the day it is scheduled to be sent, please call the Member Contact Center at 800.845.5025 prior to 3 PM CT. We’ll be happy to cancel your payment so long as it has not yet been processed.

          To cancel a payment that is scheduled to be sent one or more days in the future, use the Bill Pay widget online. To do so, go to the Scheduled tab, and then click on the trash can icon located next to the payment you wish to cancel, underneath the calendars. If you don’t see a trash can icon or if you receive an error when you attempt to cancel a payment, please contact the Member Contact Center at 800.845.5025

          I have a bill payee where the money is currently mailed by check. Can I change this to send electronically?2021-11-03T13:21:32-05:00

          Yes. Please call us at 800.845.5025 and we’ll be happy to work with our Bill Pay provider to see if this change can be made. Keep in mind, the payee must be able to receive electronic payments for this change to occur.

          Can I hide a bill payee from view?2021-11-03T13:21:39-05:00

          Yes. To hide a payee, click on the payee name on the Bill Pay dashboard, and then click “Manage.” From there, you will see a toggle button that reads “Active/Inactive.” To hide the payee from view, click the toggle to “Inactive.”

          I hid a bill payee from view. How can I unhide it?2021-11-03T13:21:48-05:00

          Yes. At the bottom of your Bill Pay dashboard, you will see a blue link that reads, “View all payees.” Simply click that link to view the payees you have hidden. Next, click on the name of the specific payee you wish to unhide, and then click “Manage.” From there, you will see a toggle button that reads “Active/Inactive.” Click the toggle to “Active.”

          When I pay a bill using Bill Pay, what is the difference between payment date and process date?2021-11-03T13:21:56-05:00

          The payment date is the date we estimate your payment will arrive. Please note that payments made via mailed check may arrive a day or two earlier or later than our estimated payment date depending on the current mail volume of the USPS.

          If your payment is being made electronically, the process date is the date we will deduct funds from your account. If your payment is being made via mailed check, the process date is the date the check will be mailed, and we will deduct the funds from your account once the payee cashes the check. The payment must process early enough to allow for delivery to the payee.

          I am locked out of Bill Pay. What do I need to do?2022-05-18T11:07:19-05:00

          You must contact our Member Contact Center:

          Can I edit or add a payee from the Connexus App?2021-11-03T13:32:34-05:00

          Currently, the Connexus App makes it appear as though edits to payees have been saved even though they have not. For this reason, please do not attempt to edit an existing payee. If you need to edit any details of an existing payee, please log in to Bill Pay on a desktop computer and add the payee as a new payee with the updated information.

          My credit card payment was returned. Why?2021-11-03T13:32:42-05:00

          It’s likely your card number was changed recently. You may have to update your card number/account number for your payment to reflect your updated card/account.

          Can’t find what you’re looking for? Ask us!2022-09-13T11:10:15-05:00

            This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

            Account notifications

            Can’t find what you’re looking for? Ask us!2022-09-13T11:10:15-05:00

              This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

              Snapshot

              Will Snapshot work on my laptop or tablet?2022-07-15T10:33:48-05:00

              Snapshot is only available for Apple® and Android™ smartphones. Laptops and tablets are not compatible with Snapshot.

              What mobile devices are compatible with Snapshot?2021-11-03T13:20:17-05:00

              To use Snapshot, you need to be running one of the two most recent versions of either iOS or Android on your smartphone.

              What wearable devices are compatible with Snapshot?2022-07-15T10:33:37-05:00

              While wearable devices are not currently supported by the new Connexus App, they will be in the future. Please stay tuned!

              How many accounts can I see in Snapshot?2022-07-26T15:34:15-05:00

              All accounts will be shown in Snapshot.

              If more than one member sets up Snapshot for their accounts on the same device, which accounts will be displayed in Snapshot?2021-11-03T13:28:07-05:00

              Snapshot will show the selected accounts for the member who most recently logged in to the Connexus App.

              Can’t find what you’re looking for? Ask us!2022-09-13T11:10:15-05:00

                This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

                Transfers

                Are there monthly, daily, or per-transaction limits on external transfers?2021-11-03T13:16:41-05:00

                Yes. Transfer limits vary based on account type and may change over time. To view your current limits, click on “Limits” at the bottom of the Transfers page in Digital Banking. To request a change, please contact the Member Contact Center at 800.845.5025.

                Can I schedule transfers to be made at a later date?2022-07-26T09:08:23-05:00

                Yes. You will choose a date and frequency when setting up your transfer.

                Is there a fee associated with transfers?2021-11-03T13:24:04-05:00

                No. There is no fee to make an internal or external transfer. However, there may be a fee charged if an external transfer is returned to Connexus.

                I want to make sure my scheduled transfers are scheduled the way I want them. Is there any way I can validate?2022-07-26T09:07:40-05:00

                On desktop, after you schedule your transfers, click on the “Scheduled” tab to view a calendar of the current month and the next two months. The orange-colored dots denote days on which at least one transfer will be made. To view details on individual transfers, click on a colored dot.

                In the Connexus App, click on “Transfer Funds” under the Manage Money menu. Your scheduled transfers and transfer history will be listed together below “Make a Transfer”.

                Can’t find what you’re looking for? Ask us!2022-09-13T11:10:15-05:00

                  This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

                  Availability

                  When does Digital Banking maintenance generally occur?2021-11-03T13:12:37-05:00

                  Scheduled maintenance generally occurs between 11:59 PM CT and 4:00 AM CT on Tuesdays and/or Wednesdays. On the last day of each month, scheduled maintenance always occurs from 9:30 PM CT to 12:00 AM CT. Maintenance also occasionally occurs on other days during non-peak usage times. During scheduled maintenance, Digital Banking will be unavailable and a temporary maintenance page will appear.

                  Can’t find what you’re looking for? Ask us!2022-09-13T11:10:15-05:00

                    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.