Telephone Banking

24/7 access to your Connexus accounts is just a phone call away.

Features

24/7 access

Telephone Banking is available 24 hours a day, seven days a week.

Easy to use

All you have to do is dial and follow the automated prompts.

Check your balance

Need to know how much is in your account? All you have to do is call.

Transfer funds

You can move money between your Connexus accounts over the phone.

How to get started

  1. Call 800.438.2747.
  2. Enter your member number. This is not the same as your checking/savings account number.
  3. Enter your access code. Your initial code is the last four digits of the primary member’s Social Security Number.
  4. Listen to the menu prompts and select the transaction/information you need.

Tips for using Telephone Banking

  • Follow each entry with the pound key (#).
  • Your member number is different than your checking/savings account numbers.
  • Enter monetary transactions in dollars and cents without a decimal point. $125.45 is entered as 12545#.
  • Loan payoffs are good only for the same day you call. Please contact us if you plan to mail your payoff.
  • During business hours, hit 0 to reach the Member Contact Center.
  • For any other issues, please call 800.845.5025.

FAQs: You asked. We answered.

Where can I find my member number?

Your member number is listed on the welcome letter you received in the mail when you opened your account with Connexus. You can also get your member number by calling 800.845.5025.

Can I change my code for Telephone Banking?

Yes, please call 800.845.5025 and we will help you change your code.

Can I make loan payments through Telephone Banking?

If you are transferring money from a Connexus account to your Connexus loan, you can use Telephone Banking. For additional ways to pay your loan, see the other loan payment options we offer.

What is my access code?

Your access code defaults to the last four digits of your Social Security Number if you have not already created an access code.

Are there other ways to manage my accounts?

Yes, Digital Banking is one of the easiest ways to manage your accounts. You can set up text, email, and push notifications to help you track your balances and more. Plus, it’s free to sign up and use. See our Digital Banking page to learn more about all the features or log in or register now to get started.