Cam, Your Virtual Assistant

Learn how Cam can help when you call.

Meet your virtual assistant

Calling Connexus? Cam can help!

To empower members with a 24/7 service option, we’ve introduced Cam, your Virtual Assistant. When you call Connexus, Cam’s innovative and responsive knowledge base makes it even easier to get help with common questions, self-serve, and find information. Plus, this secure service offers intelligent call routing, so if Cam can’t help, you’ll be directed to someone who can.

Cam can help you:

Cam can answer questions regarding:

  • Making a loan payment
  • Obtaining a loan payoff amount
  • Opening a new account or loan
  • The titling process
  • Digital Banking login issues
  • Locating your account number

Of course, that’s just a fraction of the information Cam is ready to provide, and Connexus is excited to offer this efficient, secure benefit to our members.

FAQs: You asked. We answered.

How does the Virtual Voice Assistant system work?

When you call 800.845.5025, simply begin by asking Cam a question or explain why you’ve called. Cam will search to find the answer for you. If the service can’t help with your request, you will be intelligently connected to a live representative during available hours.

Why did you add a Virtual Voice Assistant?

As part of our commitment to driving innovation and exceptional experiences, Cam offers an efficient way to transform how you engage with us when calling. You can access account information, explore our products and services, and manage transactions 24/7.

How does Cam verify that it’s me?

Cam is a secure service that uses various methods to verify a caller’s identity. Depending on the reason for the call, Cam will request key verification information, such as a member number and the access code that a caller sets up the first time they use Cam for Telephone Banking.

What types of questions can Cam help with?

Cam can help you:

  • Check an account balance
  • Hear your recent account transactions
  • Transfer funds between Connexus accounts

Cam can answer questions regarding:

  • Making a loan payment
  • Obtaining a loan payoff amount
  • Opening a new account or loan
  • The titling process
  • Digital Banking login issues
  • Locating your account number
  • Freezing a debit card
  • Adding a travel notice to your debit card
  • Ordering checks
  • Locating branch hours and locations

If Cam can’t help, the service will connect you to the appropriate live representative who can. These call types may include:

  • Reporting debit card fraud
  • Increasing debit card limits
  • Assisting with a wire transaction
  • Ordering a new debit card
  • Deferring a loan
  • Adding a beneficiary
Is Cam secure?

Yes! To support account-specific requests, Cam will ask questions to authenticate your identity, ensuring your personal and account information stay secure. Rest assured — Connexus takes your security very seriously. Cam has been developed and implemented using industry-standard security practices.

What if Cam can’t answer my question?

We understand that some topics need a live representative to provide the best guidance. If our Virtual Assistant doesn’t have an answer for you, you will be transferred to a representative who can best assist you.

Can I speak with a live representative instead?

If you call during business hours, Cam can intelligently transfer or connect you with the representative who can best help based on your question.

What if I call after hours and Cam can’t help me?

If you call outside of our Member Contact Center hours and Cam cannot help, you can leave a voicemail, and a representative will call you the following business day.

How many questions can I ask Cam, and is there a wait?

There is no limit to the number of questions that can be asked when you’re interacting with Cam. After each response, she will ask if you need help with anything else. Plus, there is no wait time to engage with the assistant.