Digital Banking Security

How we protect you

Your protection is our top priority, so we invest in countless resources and security features to keep your information safe.

  • A dedicated fraud team monitors your accounts for suspicious activity.
  • Digital Banking requires passwords with a combination of uppercase letters, lowercase letters, numbers, and special characters.
  • We automatically log you out of Digital Banking after 15 minutes of inactivity.
  • Digital Banking accounts are locked after three unsuccessful login attempts.

How you can protect yourself

Protect your account with three, simple steps.

woman looking at smartphone

Touch ID® & Face ID®

Log in to the Connexus App‍1 with your fingerprint or facial recognition on compatible smartphones.

woman on phone looking at laptop

Report suspicious activity

Call us immediately if you notice unwarranted transactions or access to your Digital Banking.

thumbprint id on smartphone

Multifactor authentication

Secure your account by adding a secondary method of identity verification in order to log in.

Having your contact information up to date in our system is critical. How to review and update your info.

Have a question?

Disclosures

  1. Connexus Mobile app is available for Apple® or Android™ mobile devices. Message and data rates apply. Visit www.ConnexusCU.org for terms, conditions and details. Apple®, the Apple® logo, Touch ID®, Face ID®, and iPhone® are trademarks of Apple® Inc., registered in the U.S. and other countries. App Store® is a service mark of Apple® Inc. Android™ and Google Play™ are trademarks of Google™ Inc.