Security & Fraud
We’ve Got Your Back
In a digital world full of scammers and hackers, protecting your data is our top priority.
If you suspect fraud, lose your card, or need to report it stolen, call us at 800.845.5025 immediately.
New Fraud Detection Feature Now Available | Learn More
How to Protect Yourself From Fraud
How to Lower Your Risk of Being Scammed
While we have resources to protect you, we still want to make sure you know what to do if a scammer targets you.
- Know that Connexus will never call and ask for your personal information or account information.
- Do not share your verification code unless YOU called Connexus.
- If a caller pressures you into giving up personal information, hang up immediately.
- Caller IDs can be faked. If you’re skeptical, hang up and call us directly.
- Scammers are sophisticated and sound legit. If you’re unsure, call us directly.
- Do not answer calls from unknown numbers. Valid callers will leave a message.
- Do not respond to unverified text messages asking you to call your financial institution.
- Review your account statements. Call us if you notice any unauthorized activity.
Reduce your risk of identity theft with these tips. Visit FTC.gov.
For More Information
How to Check for Card Skimmers at Gas Pumps and ATMs
Card skimming has become a popular scam. We'll show you what to look out for and what to do if you spot a skimming device.
Why Debit Cards Are Safer Than You Think
Find out what we do to ensure our debit cards are secure, and get some tips on how to use your card safely.
Common Types of Fraud & How to Prevent Them
2016 was a great year for fraudsters. According to Javelin Strategy & Research, 15 million consumers were hit with ID theft last year.
Federally Insured by NCUA