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  • Credit & Debit Card Security 2018-01-19T10:41:11+00:00

    Credit & Debit Card Security
    We’ll Help You Keep Your Card Information Out of the Wrong Hands

    Learn how we protect you, get tips for protecting yourself, and find out what to do if you’re affected.

    Credit & debit card fraud is a form of identity theft where someone makes transactions using your card information without your knowledge or permission. This can be the result of an online scam, a data breach, or a card or mail theft.

    How We Protect You

    Your protection is our top priority, so we invest in countless resources and security features to keep your information safe.

    • A dedicated fraud team monitors your accounts for suspicious activity.
    • All credit and debit cards are EMV chip-enabled.
    • Daily debit card limits are in place for cash withdrawals and purchases.
    • Debit card transactions are declined with merchants identified as high fraud risks.
    • International transactions are restricted on debit cards unless authorized by account holder.
    • A 24-hour contact center is available if your card is lost or stolen. The phone number is located on the back of your card. We recommend adding that number to your phone contacts.

    How You Can Protect Yourself

    • Check for card skimming devices before using any ATM or gas pump. Here’s how to check.
    • Look at reviews and Better Business Bureau status before purchasing on unfamiliar sites.
    • Shred unneeded documents that contain your card information.
    • Cover the keypad when entering your PIN.
    • Avoid sharing your card or its information with anyone.
    • Memorize your PIN instead of writing it on the card.
    • Set up Account Notifications through Connexus Digital Banking to get notified when a purchase is made from your debit card.

    Having your contact information up to date in our system is critical. How to review and update your info.

    More Ways to Protect Yourself

    • Check for card skimming devices before using any ATM or gas pump. Here’s how to check.
    • Before making a purchase on an unfamiliar site, look at reviews, Better Business Bureau status, etc.
    • Shred unneeded documents that contain your card information.
    • Cover the keypad when entering in your PIN.
    • Don’t share your card information with anyone.

    Have a Question?

    Call Us
    800.845.5025

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