Welcome to Connexus Credit Union We’re excited to welcome you as a new member-owner of our credit union! This page is designed to provide you with all the important information you need to get started with Connexus, including an explanation of how you became a member, how to access your account, and how to set up payments. How you became a Connexus memberYou recently took out a loan with our partner Aqua Finance. Within your financing agreement, you authorized your loan to be assigned to Connexus, requiring you to become a credit union member.To become a member of any credit union, you must have a savings account. Since credit unions are owned by their members, this account represents your ownership in Connexus Credit Union.You will notice your new Connexus share savings account currently has a balance of $5. That $5 was deposited by Aqua Finance to help you get started as a Connexus Credit Union member.Your next steps as a memberYou will soon receive a letter in the mail that includes your member number and account details. Until then, you can set up loan payments with Aqua Finance.Though your loan was purchased by Connexus, your loan payments will still be made to Aqua Finance. View your payment options to get started. “Need help? Don’t hesitate to contact us. Our team is ready to answer all of your questions.”Cheryl Schoessow, Vice President of Member Contact CenterFAQs: You Asked. We Answered. a Do I make my loan payments to Connexus or to Aqua Finance? Your loan payments will be made to Aqua Finance. Payments can be made online at AquaFinance.com. To get started, you’ll need your Aqua Finance account number and the enrollment token from the bottom left corner of your Aqua loan statement. In addition, payments can be made by calling 800.356.3329, or can be mailed to the following address:Aqua Finance IncPO Box 83184Chicago IL 60691-0184 a Who do I contact if I have questions about my loan? Please contact Aqua Finance if you have questions about your loan terms, rates, payoffs, and standard payments. They can be reached at 800.356.3329. a Am I required to use my Connexus savings account? If you choose not to actively use your Connexus savings account, that’s okay. However, Connexus offers some of the nation’s highest deposit yields and competitive loan rates. Check out our rates. a Will I receive any fees for my Connexus savings account? No, we have waived all savings account fees until your loan balance is paid off. a Can I close my account and end my Connexus membership? Your Connexus savings account must remain open until your loan balance is paid off. Once the loan is paid off, we will be happy to close your account and send you the remaining balance, if you choose. a Can’t find what you’re looking for? Ask us! Notice: JavaScript is required for this content. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
