Online Security

Safeguarding Your Information

In today's high-tech world, we are able to do things more quickly and conveniently whether it is to send a letter via email, pay bills electronically or even go shopping online. With this increase in speed and convenience also comes increased risk. Every day, unscrupulous individuals are busy developing new scams targeting the unsuspecting public. At Connexus Credit Union, the security of member information is a priority. We are strongly committed to the safety and confidentiality of your records. One of the best ways to avoid fraud is to become an educated consumer, and we would like to help you in this endeavor. Please take a moment to read this important information on how to keep you safe when conducting business online.

How to Keep Yourself Safe in Cyberspace

An important part of online safety is knowledge. The more you know, the safer you'll be. Here are some tips on how to stay safe in cyberspace:

  1. Set good passwords. A good password is a combination of upper and lower case letters and numbers and one that is not easily guessed. Change your password frequently. Don't write it down or share it with others.

  2. Don't reveal personal information via email. Emails and text messages can be masked to look like they are coming from a trusted sender when they are actually from someone else. Play it safe. Do not send your personal information such as account numbers, Social Security numbers, or passwords via email or text.

  3. Don't download that file! Opening files attached to emails can be dangerous especially when they are from someone you don't know as they can allow harmful malware or viruses to be downloaded onto your computer. As an additional measure of protection, make sure you have a good antivirus program on your computer that is up to date.

  4. Links aren't always what they seem. Never log in from a link that is embedded in an email message. Criminals can use fake email addresses and make fake web pages that mimic the page you would expect. To avoid falling into their trap, type in the URL address directly and then log in.

  5. Websites aren't always what they seem. Be aware that if you navigate to a website from a link you don't type, you may end up at a site that looks like the correct one, when in fact it's not. Take time to verify that the web page you're visiting matches exactly with the URL that you'd expect.

  6. Log off from sites when you are done. When you are ready to leave a site you have logged in to, log off rather than just closing the page.

  7. Monitor account activity. Monitor your account activity regularly either online or by reviewing your monthly statements and report any unauthorized transactions right away.

  8. Assess your risk. We recommend periodically assessing your online banking risk and put into place increased security controls where weaknesses are found; particularly for members with business accounts. Some items to consider when assessing your online banking risk are:
  • Who has access to your online business accounts?
  • How and where are user names and passwords stored?
  • How strong are your passwords and how often are they changed? Are they changed before or immediately after terminating an employee who had access to them?
  • Do you have dual controls or other checks and balances with respect to access to online banking transactions?


What to Expect From Connexus

Connexus will NEVER call, email or otherwise contact you and ask for your user name, password or other online banking credentials.

Connexus will NEVER contact you and ask for your credit or debit card number, PIN or 3-digit security code. Please see below for more information about how our card providers, Elan and Shazam, approach customer service calls.

Connexus blocks overseas all ATM/Credit Card transactions that originate from a country other than the United States, Canada, or Mexico. However, if you fill out our Travel Form to unblock the transactions.  

Credit Cards

Our card provider, Elan, will identify themselves as Card Member Services. They will never ask for your card number, expiration date or CVC (security) code. 

They will:

  • Verify your street address.
  • Verify the last four digits of your Social Security number. 

They may:

  • Ask for the last four digits of your card number.
  • Ask to verify the amount of your last transaction or payment.

If you are uncomfortable with the call, please hang up and call them back on the 800 number of the back of your card.

Debit Cards & Check (ATM/Visa Check) Card

Our card provider, Shazam, will ask you to verify your street address. They will never ask for your card number, expiration date or CVC (security) code.

Rights and Responsibilities

With respect to online banking and electronic fund transfers, the Federal government has put in place rights and responsibilities for both you and the credit union. These rights and responsibilities are described in the Account Information Disclosures you received when you opened your account with Connexus. You can also find them online under the disclosures. If you notice suspicious account activity or experience security-related events, please contact the credit union immediately at 1-800-845-5025.