Welcome to Connexus Credit Union

We’re excited to welcome you as a new member-owner of our credit union! This page is designed to provide you with all the important information you need to get started with Connexus, including an explanation of how you became a member, how to access your account, and how to set up payments.

How you became a Connexus member

You recently took out a loan with our partner Source One. Within your financing agreement, you authorized your Connexus membership.

To become a member of any credit union, you must have a savings account. Since credit unions are owned by their members, this account represents your ownership in Connexus Credit Union.

You will notice your new Connexus share savings account currently has a balance of $5. That $5 was deposited by Source One to help you get started as a Connexus Credit Union member.

Example of Source One membership account agreement

FAQs: You Asked. We Answered.

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Do I make my loan payments to Connexus or to Source One?

Your loan payments will be made to Connexus. Payments can be made online, over the phone, by mail,
or at a branch. View all the payment options.

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Am I required to use my Connexus savings account?

If you choose not to actively use your Connexus savings account, that’s okay. However, Connexus offers some of the nation’s highest deposit yields and competitive loan rates. Check out our rates.

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Who do I contact if I have questions about my new Connexus savings account or loan?

Please contact Connexus if you have questions about your loan or Membership Savings Account. You can reach us by calling 800.845.5025, emailing info@connexuscu.org, or chatting with us at ConnexusCU.org.

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Will I receive account statements from Connexus?

Yes, you will receive statements from Connexus regarding your loan and Membership Savings Account on either a monthly or quarterly basis, depending on your chosen payment method. If you would prefer not to receive paper statements in the mail, here’s how to subscribe to eStatements.

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Will I receive any fees for my Connexus savings account?

No, we have waived all savings account fees until your loan balance is paid off.

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Can I close my account and end my Connexus membership?

Your Connexus savings account must remain open until your loan balance is paid off. Once the loan is paid off, we will be happy to close your account and send you the remaining balance, if you choose.

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Your next steps as a new member

Watch for your member number

In the next 1-5 days, you’ll receive an important letter in the mail that will include your member number. You will need this member number to register for a Digital Banking account where you can view and make payments on your loan.

Verify your insurance

While you wait to receive your member number in the mail, you can submit your proof of insurance to us. We require you to maintain insurance throughout the life of your loan. Submit your proof of insurance.