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  • Connexus Assist2020-06-16T07:39:45-05:00

    Connexus Assist
    Say Hello to Your New Virtual Financial Assistant

    From checking your balance to paying your bills, you can now manage your Connexus accounts by text or voice.

    Connect With Your Assistant From Anywhere

    No matter where you are, Connexus Assist is there with you, 24/7. Talk about convenient.

    1. Enter your phone number and we will walk you through the process via text.
    2. Connect and log in to your account.
    1. Enable the Connexus Skill in the Alexa app or on Amazon.com
    2. Link your digital banking in Skill Settings and set up your voice passcode.
    3. Say “Alexa, open Connexus.”
    google assistant

    The Connexus Action for Google Assistant is still under review by Google. We will notify you when the Connexus Action is published and available.

    Things You Can Ask Connexus Assist

    Try using the following questions and commands. If you’re using Amazon Alexa, be sure to say “Alexa, open Connexus”.

    “What’s my checking account balance?”
    “How much is in my savings account?”
    “What are my last 3 transactions?”
    “Recent transactions from my checking account.”
    “What’s my latest transaction?”
    “When is my loan due?”
    “When is my mortgage due?”
    “Summarize my finances.”
    “What is the interest rate on my loan?”
    “Transfer money.”
    “Pay my loan.”
    “Transfer $20 to my checking from my savings.”
    “Find me the nearest branch.”
    “What are the branch hours?”
    “Find an ATM.”
    “What’s my routing number?”
    “What can you do?”
    “How can I reset my voice passcode?”
    “What is a direct deposit?”
    “Who is Connexus?”
    “What is a spending plan?”
    “What is shared branching?”
    “What is a FICO score?”
    “What are my loan repayment options?”
    “How can I be a member of Connexus?”
    “How is a FICO score calculated?”
    “What are your current rates?”

    You Have Questions, We Have Answers

    What are the benefits of using Connexus Assist?2019-12-18T15:41:57-05:00

    The greatest benefit of Connexus Assist that it’s available 24/7, through text message or Alexa. Get fast answers to your questions and better manage your financial life with just a few taps on your phone or a voice command.

    When can I access Connexus Assist?2019-12-18T15:41:14-05:00

    You can access Connexus Assist any time! As long as you have a Connexus Digital Banking account, simply sign into your account through text message or Alexa and you’re good to go.

    How secure is Connexus Assist?2019-08-26T14:22:05-05:00

    We take the security of your personal and financial information very seriously. Your accounts through Connexus Assist are connected with your standard login credentials, and all of your information is safely encrypted with 256-bit SSL. Our servers meet the security requirements of the most demanding organizations in the world. 

    Do any third parties store my conversations?2019-12-18T15:40:10-05:00

    A third party such as Amazon could anonymously store your conversations. However, they do not have access to your financial accounts or your login information. You can delete your SMS conversation history and ask Alexa to delete your last conversation.

    How do I cancel the service or unsubscribe if my phone is lost or stolen?2020-04-06T00:00:42-05:00

    You can cancel your service by logging in to your Digital Banking on a desktop computer, going to Settings, choosing Applications, and revoking all tokens from Connexus Assist. You can also cancel via Alexa or text message by asking to log out of all channels. If those options do not work, please call us at 800.845.5025 and we will cancel your service.

    What can I do to help Connexus Assist differentiate between my accounts?2019-09-23T09:58:27-05:00

    Connexus Assist uses the account nicknames you have set up within Digital Banking. These nicknames can be edited by logging in to Digital Banking, going to Settings, and visiting the Accounts section.

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