Digital Banking FAQs
Registration & Login
You are presented with security questions when you log in using a different device or when you incorrectly enter your username.
Yes, because it depends upon having access to the email or phone registered to your Digital Banking account.
If you use the single-use code method, you don’t need to remember the answer to security questions. You simply need to have access to the email account or phone registered to the Digital Banking account.
If you use the security question method, you don’t need to check your phone or email to verify your account actions. This may be a better option if you are less comfortable with email or texting.
Single-use text codes will be sent to you from 717.204.4535. If you use the single-use text code, you should add that number to your contacts so you know the message is from Connexus Credit Union. Please do not reply to text messages from this number. If you need to contact us, please call 800.845.5025 or email.
Single-use email codes will be sent to you from email@example.com. If you use the single-use email code, you should add that address to your safe list so it isn’t marked as spam. Please do not reply to emails from this address. If you need to contact us, please email firstname.lastname@example.org or call 800.845.5025.
Ensure the phone number and email address registered to your Digital Banking account are correct. If you selected the email option, check your spam folder. If you selected the text option, give it a few minutes. Your single-use code may be delayed in the delivery due to connectivity issues. You can also request another single-use code. If you do, your previously requested code will become invalid.
Your code may have expired. Single-use codes will expire after 24 hours. If you requested more than one security code, make sure you’re using the most recent one. If your code still isn’t working, you could also verify your account actions using the security question method. If you cannot verify your account actions using either method, please call us at 800.845.5025.
To find your account number, log in to Digital Banking from any device. Select the preferred account from your Dashboard, and then select the Details tab. For checking accounts, the account number is listed as “Checking Account Number.” For savings accounts, the account number is listed as “Number.”
The routing number is 275982296.
Yes, to give your account a nickname, log in to Digital Banking from a computer (this cannot be done from a mobile device). Then, select the preferred account from your Dashboard. Once on the Accounts page, click on the pencil icon next to the name of the account to give your account a nickname.
To see your recent transactions, log in to Digital Banking from any device. Then, select an account from your Dashboard to see the transactions for that account.
No, there are no fees for sending or receiving payments.
Neither you nor the recipient has to share any personal information.
Yes, the limit is 10 payments totaling $1,500 in one day.
No, funds are only able to be received via debit or ACH.
Yes. Daily deposit limits start at $2,500. To request an increase, please contact the Member Contact Center at 800.845.5025.
There is no limit to how many checks can be deposited each day.
To use Mobile Deposit, you must have a Connexus checking or savings account, and your accounts must be less than 60 days delinquent or overdrawn.
Sign the back of your check and above your signature, write the phrase “For Mobile Deposit Only at Connexus.” This new requirement is the result of a regulatory change across all financial institutions. Its purpose is to help prevent fraud.
Per the Mobile Deposit disclosure, you agree to securely store and provide limited access to original check item(s) for a minimum of 60 calendar days.
You will see your Mobile Deposit funds posted to your account immediately, but standard check holds may apply depending on factors such as the dollar amount and type of check.
No, money orders cannot be processed through Mobile Deposit.
The following are examples of items that are not permitted and will not be processed:
- Cash, money orders, bonds, or non-negotiable items
- Checks made payable to “Cash”
- Checks that have been altered, post-dated, stale-dated, or are incomplete
- Checks drawn on a foreign financial institution or in a foreign currency
- Checks that do not have a payer signature and/or are not endorsed
- Third-party, starter kit, or traveler’s checks
- Other items as per our sole discretion
Only checks issues from financial institutions headquartered in the United States are able to be deposited through Mobile Deposit.
Yes. Payments to a business, bank, or credit union have a per-transaction limit of $9,999.99 and no daily or monthly limit. Payments to individuals have a per-transaction limit of $1,500, a daily limit of $3,000, and no monthly limit. Please note that these limits cannot be adjusted on a per-user basis. Depending on where payments are being sent, they will either be deposited electronically or via mailed check.
If your payment has not yet been processed, you may be able to cancel it. While a stop payment fee of $25 is applied to any cancellation of a payment made via check that has already been mailed, cancellations of electronic and not-yet-processed check payments are free.
To cancel a payment made via mailed check, please call the Member Contact Center at 800.845.5025.
To cancel an electronic payment on the day it is scheduled to be sent, please call the Member Contact Center at 800.845.5025 prior to 3 PM CT. We’ll be happy to cancel your payment so long as it has not yet been processed.
To cancel a payment that is scheduled to be sent one or more days in the future, use the Bill Pay widget online. To do so, go to the Scheduled tab, and then click on the trash can icon located next to the payment you wish to cancel, underneath the calendars. If you don’t see a trash can icon or if you receive an error when you attempt to cancel a payment, please contact the Member Contact Center at 800.845.5025
Yes. Please call us at 800.845.5025 and we’ll be happy to work with our Bill Pay provider to see if this change can be made. Keep in mind, the payee must be able to receive electronic payments for this change to occur.
Yes. To hide a payee, click on the payee name on the Bill Pay dashboard, and then click “Manage.” From there, you will see a toggle button that reads “Active/Inactive.” To hide the payee from view, click the toggle to “Inactive.”
Yes. At the bottom of your Bill Pay dashboard, you will see a blue link that reads, “View all payees.” Simply click that link to view the payees you have hidden. Next, click on the name of the specific payee you wish to unhide, and then click “Manage.” From there, you will see a toggle button that reads “Active/Inactive.” Click the toggle to “Active.”
The payment date is the date we estimate your payment will arrive. Please note that payments made via mailed check may arrive a day or two earlier or later than our estimated payment date depending on the current mail volume of the USPS.
If your payment is being made electronically, the process date is the date we will deduct funds from your account. If your payment is being made via mailed check, the process date is the date the check will be mailed, and we will deduct the funds from your account once the payee cashes the check. The payment must process early enough to allow for delivery to the payee.
Currently, the Connexus App makes it appear as though edits to payees have been saved even though they have not. For this reason, please do not attempt to edit an existing payee. If you need to edit any details of an existing payee, please log in to Bill Pay on a desktop computer and add the payee as a new payee with the updated information.
It’s likely your card number was changed recently. You may have to update your card number/account number for your payment to reflect your updated card/account.
Yes. There are several notifications you can choose to enable. There’s no limit to how many you can enable at once.
You can customize your alerts to be sent by email, text, and/or push notification.
Snapshot is only available for Apple® and Android™ smartphones and wearable devices. Laptops and tablets are not compatible with Snapshot.
To use Snapshot, you need to be running one of the two most recent versions of either iOS or Android on your smartphone.
The Apple Watch® (running watchOS 2 or higher) is compatible with Snapshot. Official Android Wear devices (running Android Wear OS 1 or higher) are also compatible with Snapshot.
You can set up to five accounts to be viewable in Snapshot.
Snapshot will show the selected accounts for the member who most recently logged in to the Connexus App.
Yes. Transfer limits vary based on account type and may change over time. To inquire about your deposit limit or to request a change, please contact the Member Contact Center at 800.845.5025.
Yes, there is a scheduling feature available.
No, you will not receive any fees for any internal or external transfers.
After you have scheduled your transfers, click on the “Scheduled” tab. You will be presented with a view of a current month calendar and the next two months. The orange colored dots denote days on which at least one transfer will be executed. Selecting the colored dates will automatically highlight the scheduled transfer entries below.
Scheduled maintenance generally occurs between 11:59 PM CT and 4:00 AM CT on Tuesdays and/or Wednesdays. On the last day of each month, scheduled maintenance always occurs from 9:30 PM CT to 12:00 AM CT. Maintenance also occasionally occurs on other days during non-peak usage times. During scheduled maintenance, Digital Banking will be unavailable and a temporary maintenance page will appear.