Digital Banking FAQs
Registration & Login
You are presented with security questions when you log in using a different device or when you incorrectly enter your username.
Yes, because it depends upon having access to the email or phone registered to your Digital Banking account.
If you use the single-use code method, you don’t need to remember the answer to security questions. You simply need to have access to the email account or phone registered to the Digital Banking account.
If you use the security question method, you don’t need to check your phone or email to verify your account actions. This may be a better option if you are less comfortable with email or texting.
Single-use text codes will be sent to you from 414.939.7444. If you use the single-use text code, you should add that number to your contacts so you know the message is from Connexus Credit Union. Please do not reply to text messages from this number. If you need to contact us, please call 800.845.5025 or email.
Single-use email codes will be sent to you from email@example.com. If you use the single-use email code, you should add that address to your safe list so it isn’t marked as spam. Please do not reply to emails from this address. If you need to contact us, please email firstname.lastname@example.org or call 800.845.5025.
Ensure the phone number and email address registered to your Digital Banking account are correct. If you selected the email option, check your spam folder. If you selected the text option, give it a few minutes. Your single-use code may be delayed in the delivery due to connectivity issues. You can also request another single-use code. If you do, your previously requested code will become invalid.
Your code may have expired. Single-use codes will expire after 24 hours. If you requested more than one security code, make sure you’re using the most recent one. If your code still isn’t working, you could also verify your account actions using the security question method. If you cannot verify your account actions using either method, please call us at 800.845.5025.
No, there are no fees for sending or receiving payments.
Neither you nor the recipient has to share any personal information.
Yes, the limit is 10 payments totaling $1,500 in one day.
No, funds are only able to be received via debit or ACH.
Yes, the daily limits range from $2,500 to $10,000.
There is no limit to how many checks can be deposited each day.
You must have a Connexus checking account and fewer than six non-sufficient funds fees within the past 12 months.
Sign the back of your check and above your signature, write the phrase “For Mobile Deposit Only at Connexus.” This new requirement is the result of a regulatory change across all financial institutions. Its purpose is to help prevent fraud.
Per the Mobile Deposit disclosure, you agree to securely store and provide limited access to original check item(s) for a minimum of 60 calendar days.
No, funds are not immediately available. If a deposit happens before to 4 PM on any business day, the funds will be available the following business day. If a deposit happens after 4 PM on any business day or weekend, the funds will be available on the second business day.
It takes 1-2 business days for checks to clear through Mobile Deposit.
No, money orders cannot be processed through Mobile Deposit.
The following are examples of items that are not permitted and will not be processed:
- Cash, money orders, bonds, or non-negotiable items
- Checks made payable to “Cash”
- Checks that have been altered, post-dated, stale-dated, or are incomplete
- Checks drawn on a foreign financial institution or in a foreign currency
- Checks that do not have a payer signature and/or are not endorsed
- Third-party, starter kit, or traveler’s checks
- Other items as per our sole discretion
Only checks issues from financial institutions headquartered in the United States are able to be deposited through Mobile Deposit.
There are three options to send money: email (electronic), direct deposit (electronic, and mailed check). Yes, per transaction limits are $9,999.99 with no monthly or daily cap. For electronic payments the limits are $2,500 per transaction with a daily limit of $2,500. These limits cannot be adjusted on a per user basis.
Yes, you can stop a payment if it has not been processed.
You may edit or stop a payment prior to 12:00 PM ET on the date the payment is scheduled to process.
Yes. Please call us at 800.845.5025 and we’ll be happy to work with our Bill Pay provider to see if this change can be made. Keep in mind, the payee must be able to receive electronic payments for this change to occur.
Yes. To hide a payee, click on the Bill Pay widget from your Dashboard. You will see a list of your current payees. To hide one, click on the – button next to their name. To unhide a payee, click on the word “Hidden” and then click on the + button next to their payee you want to unhide.
On the Bill Pay screen, under the Payments header, click on the link “Hidden.” Your hidden payees will display. Just to the left of the payee name you will see a + symbol. Click on the + to unhide the payee.
The payment date is the date we guarantee your payment will arrive by. The process date is the date we will deduct the funds from your account. The payment must process early enough to allow for delivery to the payee.
No, payees can only be edited and added from a computer, but we are working on adding this feature to the App in the future.
It’s likely your card number was changed recently. You may have to update your card number/account number for your payment to reflect your updated card/account.
Yes. There are several notifications you can choose to enable. There’s no limit to how many you can enable at once.
You can customize your alerts to be sent by email, text, and/or push notification.
Snapshot is available for Apple® and Android™ smartphones, Apple® and Android™ wearable devices, and Apple iPads®.
Mobile devices must be capable of running at least iOS 9 or higher or Android version 4.4 or higher in order to guarantee compatibility with Snapshot.
The Apple Watch® (running watchOS 2 or higher) is compatible with Snapshot. Official Android Wear devices (running Android Wear OS 1 or higher) are also compatible with Snapshot.
You can set up to five accounts to be viewable in Snapshot.
Snapshot will show the selected accounts for the member who most recently logged in to the Connexus App.
The daily limit is $5,000 and the monthly limit is $25,000.
Yes, there is a scheduling feature available.
No, you will not receive any fees for any internal or external transfers.
After you have scheduled your transfers, click on the “Scheduled” tab. You will be presented with a view of a current month calendar and the next two months. The orange colored dots denote days on which at least one transfer will be executed. Selecting the colored dates will automatically highlight the scheduled transfer entries below.
Scheduled maintenance generally occurs between 11:59 PM CT and 4:00 AM CT on Tuesdays and/or Wednesdays. On the last day of each month, scheduled maintenance always occurs from 9:30 PM CT to 12:00 AM CT. Maintenance also occasionally occurs on other days during non-peak usage times. During scheduled maintenance, Digital Banking will be unavailable and a temporary maintenance page will appear.