Skip to main content
  • Digital Banking FAQs 2018-12-05T13:33:29+00:00

    Digital Banking FAQs

    Registration & Login

    Can’t find what you’re looking for? Ask us! 2017-08-15T16:52:05+00:00


    Is there a fee to send or receive money? 2017-06-29T11:19:32+00:00

    No, there are no fees for sending or receiving payments.

    Do I have to share personal information in order to send money? 2017-06-29T11:19:38+00:00

    Neither you nor the recipient has to share any personal information.

    Is there a maximum limit to how much money I can send at once? 2018-08-13T09:09:29+00:00

    Yes, the limit is 10 payments totaling $1,500 in one day.

    May I receive funds via credit card? 2018-08-13T09:09:29+00:00

    No, funds are only able to be received via debit or ACH.

    Can’t find what you’re looking for? Ask us! 2017-08-15T16:52:05+00:00

    Mobile Deposit

    Is there a daily limit on how much I can deposit? 2018-08-13T09:08:53+00:00

    Yes, the daily limits range from $2,500 to $10,000.

    Is there a limit to how many checks I can be deposit each day? 2018-08-13T09:08:53+00:00

    There is no limit to how many checks can be deposited each day.

    What are the requirements to qualify to use Mobile Deposit? 2018-08-13T09:08:54+00:00

    You must have a Connexus checking account and fewer than six non-sufficient funds fees within the past 12 months.

    How do I endorse my check for Mobile Deposit? 2018-08-13T09:08:54+00:00

    Sign the back of your check and above your signature, write the phrase “For Mobile Deposit Only at Connexus.” This new requirement is the result of a regulatory change across all financial institutions. Its purpose is to help prevent fraud.

    What do I do with the physical check after I deposit it with Mobile Deposit? Do I have to keep it? If so, for how long? 2018-08-13T09:08:54+00:00

    Per the Mobile Deposit disclosure, you agree to securely store and provide limited access to original check item(s) for a minimum of 60 calendar days.

    Are funds deposited with Mobile Deposit available immediately? 2018-08-13T09:08:54+00:00

    No, funds are not immediately available. If a deposit happens before to 4 PM on any business day, the funds will be available the following business day. If a deposit happens after 4 PM on any business day or weekend, the funds will be available on the second business day.

    How long does it take for checks to clear through Mobile Deposit? 2018-08-13T09:08:55+00:00

    It takes 1-2 business days for checks to clear through Mobile Deposit.

    Can I deposit money orders with Mobile Deposit? 2018-08-13T09:08:55+00:00

    No, money orders cannot be processed through Mobile Deposit.

    Are there any kinds of checks not allowed (government-issue, cashier’s check, etc.)? 2018-08-13T09:08:55+00:00

    The following are examples of items that are not permitted and will not be processed:

    • Cash, money orders, bonds, or non-negotiable items
    • Checks made payable to “Cash”
    • Checks that have been altered, post-dated, stale-dated, or are incomplete
    • Checks drawn on a foreign financial institution or in a foreign currency
    • Checks that do not have a payer signature and/or are not endorsed
    • Third-party, starter kit, or traveler’s checks
    • Other items as per our sole discretion
    Can I deposit checks from other countries? 2018-08-13T09:08:56+00:00

    Only checks issues from financial institutions headquartered in the United States are able to be deposited through Mobile Deposit.

    Can’t find what you’re looking for? Ask us! 2017-08-15T16:52:05+00:00

    Bill Pay

    Are there monthly, daily, or per transaction limits? 2017-06-29T11:19:31+00:00

    There are three options to send money: email (electronic), direct deposit (electronic, and mailed check). Yes, per transaction limits are $9,999.99 with no monthly or daily cap. For electronic payments the limits are $2,500 per transaction with a daily limit of $2,500. These limits cannot be adjusted on a per user basis.

    Can I stop a payment if I find it shouldn’t have been sent? 2017-06-29T11:19:34+00:00

    Yes, you can stop a payment if it has not been processed.

    How do I cancel a payment? 2017-06-29T11:19:38+00:00

    You may edit or stop a payment prior to 12:00 PM ET on the date the payment is scheduled to process.

    I have a bill payee where the money is currently mailed by check. Can I change this to send electronically? 2018-08-13T09:09:26+00:00

    Yes. Please call us at 800.845.5025 and we’ll be happy to work with our Bill Pay provider to see if this change can be made. Keep in mind, the payee must be able to receive electronic payments for this change to occur.

    Can I hide a bill payee from view? 2018-08-13T09:09:26+00:00

    Yes. To hide a payee, click on the Bill Pay widget from your Dashboard. You will see a list of your current payees. To hide one, click on the – button next to their name. To unhide a payee, click on the word “Hidden” and then click on the + button next to their payee you want to unhide.

    I hid a bill payee from view. How can I unhide it? 2018-08-13T09:09:27+00:00

    On the Bill Pay screen, under the Payments header, click on the link “Hidden.” Your hidden payees will display. Just to the left of the payee name you will see a + symbol. Click on the + to unhide the payee.

    When I want to pay a bill using Bill Pay, what does the payment date and process date mean? 2018-08-13T09:09:27+00:00

    The payment date is the date we guarantee your payment will arrive by. The process date is the date we will deduct the funds from your account. The payment must process early enough to allow for delivery to the payee.

    I am locked out of Bill Pay. What do I need to do? 2018-08-13T09:09:29+00:00

    You must contact our Member Contact Center:

    Can I edit or add a payee from the Connexus App? 2018-08-13T09:09:53+00:00

    No, payees can only be edited and added from a computer, but we are working on adding this feature to the App in the future.

    My credit card payment was returned. Why? 2018-08-13T09:10:07+00:00

    It’s likely your card number was changed recently. You may have to update your card number/account number for your payment to reflect your updated card/account.

    Can’t find what you’re looking for? Ask us! 2017-08-15T16:52:05+00:00

    Account Notifications

    Can’t find what you’re looking for? Ask us! 2017-08-15T16:52:05+00:00


    Will Snapshot work on my laptop or tablet? 2018-12-13T16:05:40+00:00

    Snapshot is only available for Apple® and Android™ smartphones and wearable devices. Laptops and tablets are not compatible with Snapshot.

    What mobile devices are compatible with Snapshot? 2018-11-30T14:35:22+00:00

    Mobile devices must be capable of running at least iOS 9 or higher or Android version 4.4 or higher in order to guarantee compatibility with Snapshot.

    What wearable devices are compatible with Snapshot? 2018-11-30T14:37:17+00:00

    The Apple Watch® (running watchOS 2 or higher) is compatible with Snapshot. Official Android Wear devices (running Android Wear OS 1 or higher) are also compatible with Snapshot.

    How many accounts can I see in Snapshot? 2018-11-30T14:43:55+00:00

    You can set up to five accounts to be viewable in Snapshot.

    If more than one member sets up Snapshot for their accounts on the same device, which accounts will be displayed in Snapshot? 2018-11-30T14:44:55+00:00

    Snapshot will show the selected accounts for the member who most recently logged in to the Connexus App.

    Can’t find what you’re looking for? Ask us! 2017-08-15T16:52:05+00:00


    What is the daily limit when doing an external transfers? What is the monthly limit? 2017-06-29T11:19:31+00:00

    The daily limit is $5,000 and the monthly limit is $25,000.

    Can I schedule transfers to be made at a later date? 2017-06-29T11:19:37+00:00

    Yes, there is a scheduling feature available.

    Is there a fee associated with transfers? 2018-08-13T09:09:28+00:00

    No, you will not receive any fees for any internal or external transfers.

    I want to make sure my scheduled transfers are scheduled the way I want them. Is there any way I can validate? 2017-06-29T11:19:47+00:00

    After you have scheduled your transfers, click on the “Scheduled” tab. You will be presented with a view of a current month calendar and the next two months. The orange colored dots denote days on which at least one transfer will be executed. Selecting the colored dates will automatically highlight the scheduled transfer entries below.

    Can’t find what you’re looking for? Ask us! 2017-08-15T16:52:05+00:00


    When does Digital Banking maintenance generally occur? 2017-11-24T09:42:45+00:00

    Scheduled maintenance generally occurs between 11:59 PM CT and 4:00 AM CT on Tuesdays and/or Wednesdays. On the last day of each month, scheduled maintenance always occurs from 9:30 PM CT to 12:00 AM CT. Maintenance also occasionally occurs on other days during non-peak usage times. During scheduled maintenance, Digital Banking will be unavailable and a temporary maintenance page will appear.

    Can’t find what you’re looking for? Ask us! 2017-08-15T16:52:05+00:00