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  • Online & Mobile Banking 2017-08-15T14:21:50+00:00

    Online & Mobile Banking
    Make Managing Your Money Easier Than Ever

    You can register online or through the Connexus App1.

    Download on the App Store Get It on Google Play

    Before you can get started using all the Online & Mobile Banking features, you have to register and log in. Here’s how to get started.

    Registering

    Step 1: Getting Started

    Click “Register Now” in the Online & Mobile Banking box at the top right-hand corner of the Connexus website. Review and accept the Online and Mobile Banking Agreement and Disclosure.

    Step 2: Register

    Create username. The username must be unique, at least six characters long, and alphanumeric (ex: Connexus123).

    Select the email or SMS (text) number you want your temporary password sent to. Note: Temporary passwords expire after 24 hours. If your password expires, call 800.845.5025 to get a new one.

    Retrieve your temporary password, enter it in the password field and click “Log In.” Create your new password. Click “Continue.”

    Step 3: Authenticate

    Select and answer five security questions. Select your confidence image and enter a secret phrase. Click “Continue.”

    Step 4: Confirm Your Contact Information

    Select your time zone and confirm or update your email address and phone number. Click “Continue.”

    Step 5: You’re Registered

    Click “View Accounts” to finalize your registration. Once you’ve done this, you’ll be viewing your Online Banking Dashboard.


    First Time Logging In

    Step 1

    Access the Online & Mobile Banking login box at the top right-hand corner of the Connexus website. Enter your member number in the username field.

    Step 2

    Create your user ID. Click “Continue.” The username must be unique, at least six characters long, and alphanumeric (ex: Connexus123).

    Step 3

    Select and answer five security questions Click “Continue.” Note: If you prefer not to answer your security questions each time you log in, check “Remember this device” box.

    Step 4

    Select your confidence image and enter a secret phrase. Click “Continue.” Your phrase should be something that is easy for you to remember and recognize.

    Step 5

    Select your time zone and confirm or update your email address and phone number. Click “Continue.”

    Step 6

    Click “View Accounts” to finalize your registration. Review and accept the Online and Mobile Banking Agreement and Disclosure. Click “Continue.” Once you’ve done this, you’ll be viewing your Online Banking Dashboard.

    Send money from your Connexus debit card to almost anyone. All you need is their cell number or email address. Available on desktop and mobile. See the full P2P User Guide.

    Sending a Payment

    Step 1

    Log in to Online & Mobile Banking through the desktop site or the Connexus App. Open the “Person to Person” widget on the desktop site or select “Person to Person” from the menu in the app.

    Step 2

    Enter the email or cell number of the person you’re sending money to, the amount of money you’re sending, and your debit card information. Then click “Send.”

    Step 3

    Enter your debit card PIN. For security purposes, the numbers in the keypad will change position after each digit is entered. When finished, click “Submit.”

    Receiving a Payment

    Step 1

    You will receive an email or text message to let you know money has been sent to you. This notification will include a link to complete the transfer. Click on the link.

    Step 2

    Choose to receive the money via debit card or into a checking account at nearly any bank or credit union.

    Use your phone to deposit checks with the snap of a photo. Only available on mobile.

    Step 1

    Log in to Online & Mobile Banking through the Connexus App. Select “Mobile Deposit” from the menu in the app.

    Step 2

    Tap on the “Select an account” area to choose which account to deposit your check into. Then tap on the “Amount” section and enter the correct deposit amount.

    Step 3

    Tap the “Check Front” area to take a picture of the front of the check. Then tap the “Check Back” area to take a picture of the back of the check. Then tap “Deposit Check.”

    Schedule one-time or recurring bill payments to individuals or companies. Bill Pay can only be set up via desktop, but current bills can be managed and changed via mobile. Watch the Bill Pay Tutorial.

    Setting Up Bill Pay

    Step 1

    Log in to Online & Mobile Banking through the desktop site. Open the “Bill Pay” widget.

    Step 2

    Select and answer three challenge phrases and click “Submit.”

    Adding a Payee

    Step 1

    Log in to Online & Mobile Banking through the desktop site. Open the “Bill Pay” widget.

    Step 2

    Click “Add a Payee” and choose whether you’re paying a company, person, or bank or credit union. Then click “Next.”

    Step 3

    Enter the requested information about your payee and click “Next.”

    Step 4

    Enter the remaining payee information and select which account you want your payment to come from. Then click “Next.”

    Step 5

    You will see your new payee in your list of Payments. Click on the payee name. Then choose the amount and payment date. You can also choose to make it a recurring payment.

    Receive text, email, or push notifications to keep track of your account activity. Account Notifications can only be set up via desktop, but enabled alerts can be managed and changed via mobile. See the full Account Notifications User Guide

    Notifications Available

    • Transaction Alerts: A notification will be sent when a transaction of a selected amount adds or removes funds from a selected account.
    • Balance Summary Alerts: The balance for the selected account will be sent daily or weekly as selected.
    • Balance Alerts: A notification will be sent when the balance for a selected account falls below a certain threshold.
    • Debit Card Purchase Alerts: A notification will be sent when a debit card purchase of a selected amount occurs.
    • Transfer Fails Alert: A notification will be sent whenever a transfer fails.
    • Transfer Succeeds Alert: A notification will be sent whenever a transfer succeeds.
    • Budget Category Exceeded Alert: A notification will be sent when spending exceeds the amount budgeted using the Online & Mobile Banking budget tool for a particular spending category.
    • Budget Exceeded Alert: A notification will be sent when total spending for the month has exceeded the total amount budgeted for the month using the Online & Mobile Banking budget tool.
    • Goal Endangered Alert: A notification will be sent when a Savings Goal completion date is near but the member does not have enough funds in the designated savings account.
    • Goal Completed Alert: A notification will be sent every time a Savings Goal is completed.
    • Online Banking Access Alert: A notification will be sent every time your Online & Mobile Banking account is accessed.

    Setting Up Notifications

    Step 1

    Log in to Online & Mobile Banking through the desktop site. Go to “Settings” and then click on the “Notifications” tab.

    Step 2

    To set up or change the settings for a specific alert, clear the gear-shaped icon next to that alert.

    Step 3

    Turn the alert on and click “Select accounts.” Once you’ve chosen your account and frequency, click “Save.”

    Step 4

    Choose how you want to receive your alerts. You can choose email, text, push notifications, or all three. Once you’ve chosen, click “Save Changes.”

    See your account balance from your phone or wearable device without logging in to the Connexus App. See the full Balance Peek User Guide.

    Setting Up Balance Peek

    Step 1

    Log in to Online & Mobile Banking through the Connexus App. Go to “Settings” and tap the “Balance Peek” tab.

    Set the On/Off switches next to each account to select accounts to appear in Balance Peek. Then tap “Save.”

    How to Use on a Smartphone

    Step 1

    Open the Connexus App. Instead of entering your username, tap on “Balance Peek” just above the username field.

    How to Use on a Smartwatch

    Step 1

    Open the Connexus App on your watch. Balance Peek is the only feature available on wearable devices, so your Balance Peek will open immediately.

    Instantly move money between your own Connexus accounts, external accounts, or send money to others. Available for desktop and mobile. Watch the Transfers Tutorial.

    Transferring Between Connexus Accounts

    Step 1: Launch Transfers

    Log in to Online & Mobile Banking through the desktop site or the Connexus App. Open the “Transfers” widget on the desktop site or select “Transfer” from the menu in the app.

    Step 2: Select Transfer Information

    Select the from account, amount, and to account. Then click “Make Transfer.”

    Linking to an External Account

    Step 1

    Log in to Online & Mobile Banking through the desktop site and click “Settings.”

    Step 2

    Click on the “Accounts” tab to view your accounts.

    Step 3

    Click on “Link an External Account” and follow the provided instructions.

    Transferring from an External Account to a Connexus Loan

    To do this, you must first link to an external account.

    Step 1

    Log in to Online & Mobile Banking through the desktop site or the Connexus App. Open the “Transfers” widget on the desktop site or select “Transfer” from the menu in the app.

    Step 2

    Select the “From” account. External accounts are indicated by an icon. Select the amount you want to transfer. Select the “To” account. Your loan will be listed as a “To” account. Then click “Make Transfer.”

    Any Connexus debit card (and most credit cards) can be added to Apple Pay®, Samsung Pay®, and Android Pay™. It will change the way you pay.

    APPLE PAY®

    How to set up and use Apple Pay®.

    SAMSUNG PAY®

    How to set up and use Samsung Pay®.

    ANDROID PAY™

    How to set up and use Android Pay™.

    Online & Mobile Banking FAQs

    Disclosure

    1 Connexus Mobile app is available for Apple® or Android mobile devices. Message and data rates apply. Funds are available within two business days after date of deposit, unless otherwise noted. Deposit limitations apply. Visit www.ConnexusCU.org for terms, conditions and details. Apple® and the Apple® logo are trademarks of Apple® Inc., registered in the U.S. and other countries. App Store® is a service mark of Apple® Inc. Android and Google Play are trademarks of Google Inc.