Online & Mobile Banking FAQs
Registration & Login
You are presented with security questions when you log in using a different device or when you incorrectly enter your username.
Yes, because it depends upon having access to the email or phone registered to your Online & Mobile Banking account.
If you use the single-use code method, you don’t need to remember the answer to security questions. You simply need to have access to the email account or phone registered to the Online & Mobile Banking account.
If you use the security question method, you don’t need to check your phone or email to verify your account actions. This may be a better option if you are less comfortable with email or texting.
Single-use text codes will be sent to you from 414.939.7444. If you use the single-use text code, you should add that number to your contacts so you know the message is from Connexus Credit Union. Please do not reply to text messages from this number. If you need to contact us, please call 800.845.5025 or email.
Single-use email codes will be sent to you from firstname.lastname@example.org. If you use the single-use email code, you should add that address to your safe list so it isn’t marked as spam. Please do not reply to emails from this address. If you need to contact us, please email email@example.com or call 800.845.5025.
Ensure the phone number and email address registered to your Online & Mobile Banking account are correct. If you selected the email option, check your spam folder. If you selected the text option, give it a few minutes. Your single-use code may be delayed in the delivery due to connectivity issues. You can also request another single-use code. If you do, your previously requested code will become invalid.
Your code may have expired. Single-use codes will expire after 24 hours. If you requested more than one security code, make sure you’re using the most recent one. If your code still isn’t working, you could also verify your account actions using the security question method. If you cannot verify your account actions using either method, please call us at 800.845.5025.
No, there are no fees for sending or receiving payments.
Neither you nor the recipient has to share any personal information.
Yes, the limit is 10 payments totaling $1,500 in one day.
Yes, the daily limits range from $2,500 to $10,000.
There is no limit to how many checks can be deposited each day.
You must have a Connexus checking account and fewer than six non-sufficient funds fees within the past 12 months.
Contact us by phone, email, or send a note through secure message center within Online & Mobile Banking.
There are three options to send money: email (electronic), direct deposit (electronic, and mailed check). Yes, per transaction limits are $9,999.99 with no monthly or daily cap. For electronic payments the limits are $2,500 per transaction with a daily limit of $2,500. These limits cannot be adjusted on a per user basis.
Yes, you can stop a payment if it has not been processed.
You may edit or stop a payment prior to 12:00 PM ET on the date the payment is scheduled to process.
Yes. Please call us at 800.845.5025 and we’ll be happy to work with our Bill Pay provider to see if this change can be made. Keep in mind, the payee must be able to receive electronic payments for this change to occur.
Yes. To hide a payee, click on the Bill Pay widget from your Dashboard. You will see a list of your current payees. To hide one, click on the – button next to their name. To unhide a payee, click on the word “Hidden” and then click on the + button next to their payee you want to unhide.
On the Bill Pay screen, under the Payments header, click on the link “Hidden.” Your hidden payees will display. Just to the left of the payee name you will see a + symbol. Click on the + to unhide the payee.
The payment date is the date we guarantee your payment will arrive by. The process date is the date we will deduct the funds from your account. The payment must process early enough to allow for delivery to the payee.
You must contact our Member Contact Center:
- Phone: 800.845.5025
- Email: firstname.lastname@example.org
- Secure Message within Online & Mobile Banking
Yes. You can receive notifications through email, text, or push notifications on your mobile device.
Yes. There are several notifications you can choose to enable. There’s no limit to how many you can enable at once.
No, Balance Peek is only available for smartphones and wearable devices.
Mobile devices must be capable of running at least iOS 9 or higher or Android version 4.4 or higher in order to guarantee compatibility with Balance Peek.
The Apple® Watch (running watchOS 2 or higher) is compatible with Balance Peek. Official Android Wear devices (running Android Wear OS 1 or higher) are also compatible with Balance Peek. A list of official Android Wear devices can be found here.
You can set up to five accounts to be viewable in Balance Peek.
Balance peek will show the selected accounts for the member who most recently logged in to the Connexus App.
Yes, the daily limits range from $2,500 to $10,000.
The daily limit is $5,000 and the monthly limit is $25,000.
Yes, there is a scheduling feature available.
No, you will not receive any fees for any internal or external transfers.
After you have scheduled your transfers, click on the “Scheduled” tab. You will be presented with a view of a current month calendar and the next two months. The orange colored dots denote days on which at least one transfer will be executed. Selecting the colored dates will automatically highlight the scheduled transfer entries below.
Scheduled maintenance generally occurs between 11:59 PM CT and 4:00 AM CT on Tuesdays and/or Wednesdays. On the last day of each month, scheduled maintenance always occurs from 9:30 PM CT to 12:00 AM CT. Maintenance also occasionally occurs on other days during non-peak usage times. During scheduled maintenance, Online & Mobile Banking will be unavailable and a temporary maintenance page will appear.